Windows 10: Surface Type Cover keyboard malfunctioning!

My Surface Pro 5 type cover keyboard is suddenly malfunctioning. Pressing “c” turns up the screen brightness f2 and tries to launch Cortana. Pressing “enter”shows screen brightness without increasing or decreasing it, then returns $ and carriage return. I can no longer use my keyboard! Help! Calling for help typing from my iPad.

:)

 

MS Surface Keyboard Cover not recognized by MS Surface Pro 3

My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

• Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
  
• Performed the standard two button shutdown procedure - https://support.microsoft.com/en-us/help/4036280/surface-force-a-shut-down-and-restart-your-surface
  
• Update "HID keyboard" device in Device Manager.
  
• Uninstall and reinstall "HID keyboard device" in Device Manager.
  
• Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
  
• Updated all Windows 10 patches to date.
  
• Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
  
• Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - Download Surface Pro 3 Drivers and Firmware. from Official Microsoft Download Center)
  
• Reset Surface Pro 3 while keeping personal files
  
• Reset Surface Pro 3 and deleted all personal files
  
• Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
  
• Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - https://answers.microsoft.com/en-us...pe-cover/52f983c6-2e53-49fa-aac6-7c4cc5d25d9f )
  

A breakdown of the steps I've done to sometimes get it working

• Leave Surface Pro 3 on about 2 hours on battery only.
  
• Power on Surface Pro 3.
  
• Working Keyboard.
  
• Turn off Surface Pro 3 (or reboot)
  
• Keyboard not working anymore
  
• Another similar user here - https://answers.microsoft.com/en-us...er-issue/2d6ed60a-c892-4ed9-907f-846fd9496f5a
  

Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.

 

Surface Pro 3 Type Cover issue

Hi Richard,



Thank you for writing to Microsoft Community forum.

• Are you facing this issue after wiping the hard drive clean?
  
• What goes black when the charger is plugged in? The screen or the type cover?
  
• Are you using a Microsoft account or a Local account?
  

Meanwhile, you may want to go through Troubleshoot your Surface
Type Cover or keyboard to troubleshoot the Type Cover issue.



You may also want to go through What to do if you forget your Windows
password to recover your password.



Note: The article holds good for Windows 10.



Regards,

 

Type Cover issues, sporadic behavior in Windows 10 on Surface Pro 3

Hi,

Thank you for posting your query on Microsoft Community.

I appreciate your interest in Windows 10.We sincerely regret for the inconvenience caused.

I suggest you to follow the below method and check if it helps:

• 
  First of all, basic but very important, please make sure you have all and latest
  Windows updates installed and that they were installed while the Cover was attached.
  

• 
  Have you tried updating or/and uninstalling and reinstalling the cover drivers? If not, here is how:
  

• Click Windows key
• Select Device Manager.
• Select Keyboards.
• Touch and hold over "Surface Type Cover Filter Device”.
• Select Update Driver Software.
• Select “Browse my computer for driver software”.
• Select "Let me pick from a list of device drivers on my computer"
  
• Select Surface Type Cover Filter Device from the list.
• Select Next
• Let the install finish.
• Restart your Surface.
  

• 
  Additionally, please try the solutions provided in the next support article:
  

• 
  Troubleshoot your Surface
  Cover
  

Please let us know if you need further assistance.

Thank you.