Windows 10: SurfaceSerialHubDriver errors in Event Viewer and possible resolution (Surface LapTop 2)

I posting this primarily as an FYI for anyone else who has been encountering the same issues I have been.


I'm running Windows 10. I use a Surface Laptop 2 with a Surface Dock. They are both up-to-date with respect to updates (including firmware updates). I occasionally run Event Viewer to see if any "Critical" or "Error" events are being reported. For as long as I can remember, there are a multitude of errors being reported by the SurfaceSerialHubDriver, with event ids 5, 13 and 14. No matter what I tried, I was unable to diagnose the cause of the error. The errors were typically being logged upon system start up.


A couple of days ago, I drilled into the detail of other errors to see if I could get any inspiration for resolving this. One of the other errors in the Event Viewer was for Kernel-Power, event 137. The information for this identified a problem with changes to the memory type range registers (MTRRs) across a sleep state transition (S5). Futher digging into this lead me to disable the fast start-up option (see Control Panel > Hardware and Sound > Power Options > System Settings or alternatively, click on the "Choose what the power buttons do" in the Power options within the Control Panel). You will need to be an administrator to do this but that can be achieved via the link towards the top of the control panel screen.


Since doing this a few days ago, it stopped logging in Event Viewer that an error occurred for the SurfaceSerialHubDriver. Similarly, I have seen a cessation of error events for Kernel-Power and NDIS in Event Viewer.


Your actual mileage may vary but if you do see a similar situation with your machine, please try the above steps and post back here to identify whether or not it resolved your issue.


Regards,


David

:)

 

Error in Event Viewer

Hi,



Thank you for writing to Microsoft Community Forums.



As you have mentioned, you have performed a repair installation on the computer and you see Event 508, 510 and 533 in Event Viewer.



I would like to inform that if you see any critical error in Event Viewer, please share the event logs with us to help you with the appropriate troubleshooting steps. Please follow the steps mentioned below to share the event logs:

1. Press Windows + X from the keyboard, select
   Event Viewer.
   
2. Expand Windows Logs from the left pane and select
   Applications.
   
3. Click Filter Current Log from extreme right pane. Then in the new windows check the box beside
   Error and click OK.
   
4. Now, look for a critical Error in the list and note down the message/information from the
   General Tab in the lower section.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Event Viewer Errors


Hi win10fuser,

Unfortunately with the given information nobody can provide a suggestion close to a possible solution.

We'll need details about the error events, export the custom event view, save it and upload the saved XML file in a zip file.
On the right side of event viewer click 'Export Custom View'
Attachment 87903

 

Error in event viewer

Hi

I keep geting the following in the Event viewer ,
The description for Event ID (4) in source ( SuperProServer ) cannot be found . the local computer may not have the necessary registry information or message DLL files to display message from a remote computer . You may be able to use /AUXSOURCE= flag to retrieve this description . The following information is part of the event, The event log file is corrupt .

has anyone any ideas has to what this means .

cheers