Windows 10: System crashes on sleep mode

Hi all,I'm having to ask this question here because I've been back and forth with Dell Support and it has not been successful at all. They've replaced the logic board, wireless card, graphics card, and the RAM but the problem continues to occur.Basically, when I try to put my computer to sleep, it doesn't "sleep" and all the lights and fan stay functioning. Then after leaving the unit alone for about 5 minutes, when I try to turn it back on by tapping the keyboard or clicking the mouse, it is unresponsive. It stays that way for about 5 or so more minutes and then restarts.The event viewer say

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Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

Win 10 - constantly shutting down into sleep mode every 64 minutes even when in active use!

Hi Steve,

• Did you check by setting sleep mode option to never?

If not, I suggest you to follow the steps provided below and check if it helps.

• Navigate to Start>Settings>System>Power & sleep.
• In the right pane, select Never from the drop down list for
  Screen and Sleep.
• Close the dialog box and check for status.

Hope the information is helpful. Keep us posted on the status for further assistance.

 

system freezes up in sleep mode

system freezes up in sleep mode, one monitor on and the other a sleep. Can not wake up system without hard reboot. Any suggestions?