Windows 10: System crashes/shuts down, no BSOD, cause unknown

Discus and support System crashes/shuts down, no BSOD, cause unknown in Windows 10 Support to solve the problem; Good morning. About 6 weeks ago my system started to crash occasionally, often from one to several days between crashes. When it crashes it simply... Discussion in 'Windows 10 Support' started by ddarsie, Apr 22, 2017.

  1. ddarsie Win User

    System crashes/shuts down, no BSOD, cause unknown


    Good morning. About 6 weeks ago my system started to crash occasionally, often from one to several days between crashes. When it crashes it simply shuts down w/o notice as if I turned power off. Screen black of course, and no fans etc.. Doesn't seem to matter what programs are open. Of course all work not saved is gone.

    Setup: GA-Z170-HD3P-CF/Bios F20; Intel Core i5-6500 @ 3.20GHz; built in Intel HD Graphics 530; Corsair Vengeance 16GB (2 x 8GB) DDR4 3000 (PC4 24000); Antex G500 case with Corsair CX series CX600M 600W power supply; Boot drive: SAMSUNG 840 EVO SSD 120GB; Storage drive: Hitachi Ultrastar 2TB 7200RPM SATA III; Windows 10 Pro, all updates current.

    How do I go about diagnosing the cause? System was built last Spring and had run perfectly until a month ago.

    :)
     
    ddarsie, Apr 22, 2017
    #1

  2. after ms updates, booklet not shutting down completely

    A week back, following some critical updates installed by the Windows Updater, the Netbook occasionally BSOD'd after shutting down. It would display the 'shutting down' screen for around a minute, then the BSOD, and the Netbook would reboot.

    I tried sending crash diagnostics to MS, to no avail. Finally, I uninstalled the updates, and used system restore back to before the updates were installed. No more BSODs.
     
    hemantkamat, Apr 22, 2017
    #2
  3. Windows has problems with hdd and it crashes and restarts randomly

    Windows has problem addressing the HDD, my PC freezes up every 1-2 hrs and sometimes it just crashes (with BSOD or without it) unexpectedly when the HDD just locks up. I don't have any of these problems on any other OS except windows 10, 7. In the event
    viewer i can see this: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
     
    Oláh László Imre, Apr 22, 2017
    #3
  4. mQ573 Win User

    System crashes/shuts down, no BSOD, cause unknown

    I would start by looking at Reliability Monitor and at the Events logs.
     
    mQ573, Apr 22, 2017
    #4
  5. ddarsie Win User
    Thanks for the help. The event log shows critical errors on times this crash has occurred. In each case on summary page it states there was a "kernal power" issue: EventID 41 and Task Category 63. I have no idea what that actually means except that the system shutdown "unexpectedly." Event viewer says "This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." This occurred maybe 15 times sporadically since mid Feb.

    So what would next step be? I looked over the more detailed info in Event Viewer and hadn't a clue what i was reading.

    Thsnks, Denis
     
    ddarsie, Apr 23, 2017
    #5
  6. mQ573 Win User
    Did you experience power issues? Are you plugged into a UPS?
    Did you check your PSU and all cables connections, since you've build the machine yourself?
     
    mQ573, Apr 23, 2017
    #6
  7. zbook New Member
    Did you make any recent hardware or software changes before the BSOD?
    Most BSOD are related to misbehaving drivers.
    The drivers can be identified, then uninstalled and new ones installed.
    To reduce the number of drivers in use that are possible sources of the BSOD please place your computer in clean boot:

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows

    In clean boot you should have fewer or no BSOD.
    If you still have BSOD then place your computer in safe mode with networking. And when you begin troubleshooting you may change to safe mode with command prompt.

    Safe mode in Win 10 - Microsoft Community

    Make sure that your computer is properly configured to collect BSOD files so that any future BSOD create minidump and memory.dmp files.

    BSOD Finding and fixing them - Microsoft Community

    You can download third party software such as whocrashed and/or bluescreenview which will give immediate information about the misbehaving driver or drivers.
    Alternatively on this forum you can search for the minidump or memory.dmp files and attach onedrive or dropbox links for analysis.
    It will be necessary that you are familiar with your computer manufacturers web site to download new drivers for you computers configuration and operating system.

    Updating a driver. - Microsoft Community
     
    zbook, Apr 23, 2017
    #7
  8. ddarsie Win User

    System crashes/shuts down, no BSOD, cause unknown

    "Did you experience power issues? Are you plugged into a UPS?
    Did you check your PSU and all cables connections, since you've build the machine yourself?"
    NO, no power issues at times of failure. I am connected to a UPS. I will open her up and go through all PS connectors (good idea, thanks). Then I'll get back to you. None the less i will get system setup for the minidump and memory.dmp files.

    Thanks Zbook for you ideas. Problem with a clean boot etc is that I would then have a fairly useless computer for days: no antivirus or any other 3rd party program. Not practical if at all avoidable.
    Also, I do not get a BSOD so I'm not sure the memory dumps would have anything useful. The machine simply shuts down instantly when this occurs. I have just downloaded whocrashed and will install.

    Thanks guys, I appreciate your help,
    Denis
     
    ddarsie, Apr 23, 2017
    #8
  9. mQ573 Win User
    Check the seating of all cards, too. And the memory. And ....

    Just remove the thing and put it back (properly *sarc)
     
    mQ573, Apr 24, 2017
    #9
  10. zbook New Member
    There is safe mode, there is clean boot and there is quasi clean boot. The quasi clean boot is somewhere less than un-checking all of the boxes in msconfig. Performance actually increases as you keep off all the applications that are consuming CPU, GPU, disk, memory etc. Check out the quasi clean boot and then go more and more towards the clean boot. With the applications off at boot the boot time is faster. It takes longer to load the program that was off on boot but once it is on it generally is performing at a lower CPU, memory etc. Check it out. The benefit is you have fewer drivers in use and a reduced likelyhood of a misbehaving driver producing a bsod..
     
    zbook, Apr 5, 2018
    #10
Thema:

System crashes/shuts down, no BSOD, cause unknown

Loading...
  1. System crashes/shuts down, no BSOD, cause unknown - Similar Threads - System crashes shuts

  2. Unknown cause of crashes

    in Windows 10 Gaming
    Unknown cause of crashes: My computer seems to be crashing at random moments, whether I am running a program or not. I've recently reinstalled Windows 10 and removed all other content from my computer and found no fix to this problem. With each crash I get various blue screens, the most common one...
  3. BSOD - System service Exception on shut down and GPU crashes

    in Windows 10 BSOD Crashes and Debugging
    BSOD - System service Exception on shut down and GPU crashes: Title kind of tells everything I know. someone please take a look at my minidumps and MSinfo32 things and help me link to those minidumps and MSinfo32 stuff: https://1drv.ms/u/s!AihfHaHZ6gHshEjMjcoVRQKjmp8c?e=ewuAdM onedrive link...
  4. system shutting down

    in Windows 10 BSOD Crashes and Debugging
    system shutting down: when i tried to open google meets in either chrome or in edge system shutting down and i am getting green screen with stop code error 'SYSTEM SERVICE EXCEPTION'. Under what failed getting 'SPUVCbv x64sys...
  5. Shutting down the system !

    in AntiVirus, Firewalls and System Security
    Shutting down the system !: Several months ago I have notice shutting down system sign. Is there a malware ? https://answers.microsoft.com/en-us/protect/forum/all/shutting-down-the-system/bd1aa22b-112d-4b31-a8cc-1d0661b4a725
  6. BSOD - Unknown Cause

    in Windows 10 BSOD Crashes and Debugging
    BSOD - Unknown Cause: I have been running into issues with my PC for the past couple of days and the BSOD. I have tried my best to troubleshoot and even re-imaged my system from scratch and the issue is still occurring. Prior to the re image the issue would happen while I was using the PC but...
  7. System is shutting down

    in Windows 10 Performance & Maintenance
    System is shutting down: After the recent update, my system laptop shuts down automatically, when its not intended to; for example when the lid is closed it is supposed to sleep, yes i have checked the power settings;- it is set to sleep and other scenarios where i leave the computer to sleep for a...
  8. BSOD sporadic unknown cause

    in Windows 10 BSOD Crashes and Debugging
    BSOD sporadic unknown cause: Hey All, Hope im following the rules etc, only thing im worried about is when i ran your tool im not sure if it picked up any DMP files as they seem to go away pretty quickly. Anyway here is your Zip attached : DESKTOP-GIACRJ8-(2019-05-28_16-25-15).zip I have been going...
  9. Random BSODs with unknown cause

    in Windows 10 BSOD Crashes and Debugging
    Random BSODs with unknown cause: Hey guys! Got a problem with my new system. I get different bluescreens from time to time. Here is a link to an example dump file: Uploadfiles.io - 121818-9968-01.dmp My system: I9-9900k RTX 2080ti 32GB Corsair RGB Pro DDR4 3600 DIMM Samsung 970 Pro 1TB DarkPower...
  10. shutting down system

    in Windows 10 Support
    shutting down system: For some reason my system will not shut down and turn off completely under windows 10; only my monitor will go into power save mode but my system itself will just restart. Is this because I have a board that is not windows 10 compatible and the fact that its using just very...