Windows 10: System files gone can't factory reset stuck at recovery

Can't boot into windows . My drive is missing all files its literally empty I had run a gmer scan prior and it showed rootkit was present now I'm stuck at recovery Can't factory reset since all windows files are gone

:)

 

Factory Reset Win 7 (without disc)

Download an ISO of the Avira AV boot CD, burn it on your own computer, and then boot from that CD on your mom's computer and run a cleanup.

Seriously, you should just download a Windows disc and format the laptop. Best and easiest course of action.

"Information:
Many Toshiba laptops come with the factory software recovery image stored in a special (hidden) area on the hard disk. From this special hidden image, you can restore your computer to its factory-fresh software condition by following these steps:

To restore the original factory software image on your computer follow these steps:

• Make sure the computer is turned off ("Shut-down" from the Windows Start menu)
• Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.
• Make sure the AC Adapter is plugged in and working.
• Press and hold down the 0 (zero) key on the keyboard while powering on the computer. Release it when the recovery warning screen appears.
• If the recovery process offers a choice of Operating Systems, select the appropriate one for you.
• A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten.
• Click Yes to continue.
• When the Toshiba Recovery Wizard opens select "Recovery of Factory Software" or the appropriate option for your needs.
• Continue to follow the directions restarting as necessary.

Please note that the process may vary slightly from machine to machine, that you may be asked to insert disks (multi-disk packages) and that the process may take one to two hours to complete. The recovery process will require you to restart your computer several times.

As you use the recovery process you will have several options. One of these may be to create a custom size partition. Follow the directions on screen for this and other options as prompted. When in doubt, it's usually best to accept the default, or pre-selected option."

If you are incapable, or uncomfortable with following any of the recommendations on how to restore the laptop, then I recommend you take it to your local IT guy and ask him to do it for you. Sometimes the best of us have to visit a ripoff merchant to get something fixed, or even just tested...

 

Windows 8.1 & windows 10 : fail to factory reset and stuck in restart

Ztruker's post will get you to Win10, but if I understand the issue you wanted to fix a non-working Asus Win8.1 Factory Reset by upgrading to Win10.

My question is what OS do you want on your system, Win8.1 or Win10.
There might be a way to access the Asus recovery partition and do a reset from there - I think that can be done, but I would have to research the exact process to provide step-by-step instructions.

If you want to get to Win10 - then I mis-interpreted your post.

There seems to be an underlying issue on your system as far as the Asus Win8.1 Factory Reset issue is concerned.

The question might be moot if you've already started the Win10 Clean install.
Getting to Win10 is easy, getting back to Win8.1 after a Clean install requires a bit more work (windows.old and possibly the Asus Recovery partition are no longer available).

 

Windows 8.1 & windows 10 : fail to factory reset and stuck in restart

Nop .. I upgraded to w10 from w8.1 and deleted wds old ... I could roll back to w8.1 factory settings without problem from recovery partition .
As he said ..there was something wrong with pc before he upgraded ..
The best way is to do a w8 clean install From factory windows dvd .. ?