Windows 10: System Image Backup fails with error codes 0x807800C5 and 0x80070020

Some PC users when attempting to create a system image backup on their Windows 10 device might encounter the error codes 0x807800C5 and 0x80070020. This post is intended to help resolve the issue with the most suitable solutions.

The process cannot access the file because it is being used by another process




When you encounter this issue, you’ll receive the following full error message;

Create a system image
The backup failed.
There was a failure in preparing the backup image of one of the volumes in the backup set. (0x807800C5)
Additional Information:
The process cannot access the file because it is being used by another process (0x80070020)
​

System Image Backup errors 0x807800C5 and 0x80070020


If you’re faced with any of these error codes, you can try our recommended solutions and see if any of them help you resolve the issue.

1. Run SFC scan
2. Delete old backup files
3. Perform System Image Backup in Clean Boot State
4. Use third-party imaging software

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Run SFC scan


This issue could occur due to corrupt system files or due to issues with the backup files on the old backup drive.

This solution requires you to run SFC scan in Safe Mode, then try the system image backup afterward and see if the issue will be resolved. If unresolved, try the next solution.

2] Delete old backup files


Consider the old backup files in the external drive obsolete and delete them, or move them away into a temporary folder.

• Datafile – MediaID.bin
• Folder – Windowsimagebackup
• Computer-name (file name)

Run the system image backup operation and if the issue persists, try the next solution.

3] Perform System Image Backup in Clean Boot State


A Clean Boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you run a program in Windows 10 as the additional information on the error prompt might indicate. Once you get your device in Clean Boot state, try the image backup operation and see if the issue is sorted. Otherwise, try the next solution.

4] Use third-party imaging software


If at this point nothing has worked for you to resolve the issue at hand, you can use any of the 3rd party Imaging software for Windows 10 to create the system image backup.

Hope this helps!

Related post: Failure in preparing the backup image of one of the volumes in the backup set – 0x807800C5, 0x80780081.


This article System Image Backup fails with error codes 0x807800C5 and 0x80070020 first appeared on TheWindowsClub.com.

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Image system backup code: 0x807800C5

HI,

Backup failed. Error: Failed to prepare the backup image of one of the backup set volumes . (0x807800C5).

source : capi2 event : 513

Encryption Services failed while processing call OnIdentity() dans l’objet System Writer.

Details:

AddLegacyDriverFiles: Unable to back up image of binary Protocole LLDP (Link Layer Discovery Protocol) Microsoft.

System Error:

Access denied.

Can not create a snapshot and therefore to complete the backup. Free up disk space on the backup drive by deleting unnecessary files and try again.

logs:

Failed to volume backup \\?\GLOBALROOT\Device\HarddiskVolume6\. The mounted backup volume is not accessible. Retry the operation.

identical message with all discs.

No space problem. disks is empty

I have an SFC error i can't repare(no source).

Solution find for W8 don't work.

thank.

 

win 10 and system image

Hi James,

To help you resolve your concern, kindly follow the steps on these links:

• Windows 10 Backup Error
  0x807800C5.
• Windows 10 System Image backup failed. Error code
  0x80780081.

Do let us know if you need further assistance.

 

Windows 10 backup error code 0x807800C5

Windows Backup failed with error 0x807800C5 - Super User

Hi, possibly see Workaround there. It sounds a similar situation to yours.