Windows 10: system service exception atikmdag.sys

Hello guys
How you doing?

I was having win 8.1 but was getting bsod so i updated to win 10 but after updating my ati drivers, am getting the bsod again, sometimes during shut down or sometimes after switching on my laptop

Please help as it is increasing now *Sad

and the log file is attached !

Attachment 10381

:)

 

every time I try to watch netflix my computer crashes (bsod)

I have windows 10 and every time I try and load a streaming video from Netflix I get the BSOD.

stop code: SYSTEM SERVICE EXCEPTION

what failed: atikmdag.sys

There was a windows update and it worked and the next update it started crashing again

Any help would be greatly appreciated.

 

SYSTEM_SERVICE_EXCEPTION BSOD error on enabling Crossfire in Windows 10.

Original title: BSOD after enabling Crossfire.

I'm not sure why, but when crossfire is enabled, my computer gets a BSOD error after a few minutes of being on. The error it states is a System Service Exception, caused by atikmdag.sys.

Both video cards work fine by themselves. MEGA here's my DMP file from the last BSOD.

 

EDIT: I apologize for not seeing this sooner. I check this forum daily and don't recall seeing this previously.

Ensure that you have the latest updates. This is critical for any "beta" testing.
In this case, be sure that you have the latest AMD video drivers available for your system

D: drive only has about 9% free space, and E: drive has only about 6½% free. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

This device has problems in Device Manager:

Please uninstall this software and install the latest available version.

Please run Driver Verifier according to these instructions (to rule out something else causing problems with the AMD display driver. In Win10 it's advisable to select all drivers (rather than just the 3rd party drivers in my link). Here's the link: http:/www.carrona.org/verifier.html

If you have difficulty starting it, try typing "verifiergui" (without the quotes) into the Run dialog and then press Enter.


MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

More to follow after I let the dogs out!

 

Please update your Synaptics Touchpad driver.
Also, see if there are any other driver updates available in the Optional section of Windows Update

There's some signs of drivers related to the hard drive in the raw stack text.
Please run CHKDSK /R /F from an elevated Command Prompt (you may have to consent to a reboot in order for it to run)
Also, try these free hard drive diagnostics: Hard Drive Diagnostic Procedure

As this is a video card driver error - it's possible that this is either a software or a hardware problem.
Please remove the AMD video drivers from the system - and then install a fresh set of the latest available one's
Also, please try the video stress tests at this link: Hardware Diagnostics

Let us know the results and we'll move on from there.
Analysis:
The following is for informational purposes only.
Code: **************************Fri Jan 16 06:48:36.035 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\011615-22468-01.dmp] Windows 8 Kernel Version 9879 MP (4 procs) Free x64 Built by: 9879.2.amd64fre.fbl_release_currentfr.141107-1950 System Uptime:1 days 1:50:27.798 *** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys Probably caused by :atikmpag.sys ( atikmpag+21374 ) BugCheck 3B, {c0000005, fffff80060c31374, ffffd00129df9870, 0} BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80060c31374, Address of the instruction which caused the bugcheck Arg3: ffffd00129df9870, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. BUGCHECK_STR: 0x3B DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: atieclxx.exe FAILURE_BUCKET_ID: 0x3B_atikmpag+21374 CPUID: "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz" MaxSpeed: 2600 CurrentSpeed: 2594 BIOS Version F.23 BIOS Release Date 06/04/2014 Manufacturer Hewlett-Packard Product Name HP Pavilion 15 Notebook PC ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Wed Jan 14 20:16:31.028 2015 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\011515-17953-01.dmp] Windows 8 Kernel Version 9879 MP (4 procs) Free x64 Built by: 9879.2.amd64fre.fbl_release_currentfr.141107-1950 System Uptime:0 days 14:07:48.787 *** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys Probably caused by :atikmpag.sys ( atikmpag+21374 ) BugCheck 3B, {c0000005, fffff801fb631374, ffffd0002913e870, 0} BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff801fb631374, Address of the instruction which caused the bugcheck Arg3: ffffd0002913e870, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. BUGCHECK_STR: 0x3B DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: atieclxx.exe FAILURE_BUCKET_ID: 0x3B_atikmpag+21374 CPUID: "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz" MaxSpeed: 2600 CurrentSpeed: 2594 BIOS Version F.23 BIOS Release Date 06/04/2014 Manufacturer Hewlett-Packard Product Name HP Pavilion 15 Notebook PC ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` [/quote] 3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: **************************Fri Jan 16 06:48:36.035 2015 (UTC - 5:00)************************** SynTP.sys Thu Oct 13 22:34:52 2011 (4E979FCC) HECIx64.sys Mon Jul 2 18:14:58 2012 (4FF21D62) WirelessButtonDriver64.sys Fri Jul 27 16:22:12 2012 (5012F874) idmwfp.sys Wed Aug 1 10:23:05 2012 (50193BC9) Accelerometer.sys Thu Aug 16 18:33:53 2012 (502D7551) hpdskflt.sys Thu Aug 16 18:35:40 2012 (502D75BC) ScpVBus.sys Sun May 5 17:31:26 2013 (5186CFAE) Rt630x64.sys Fri May 10 05:59:08 2013 (518CC4EC) .....This is where Windows 8.1 was released..... ISODrv64.sys Wed Nov 20 20:22:28 2013 (528D6054) rtbth.sys Thu Nov 28 22:13:06 2013 (52980642) iwdbus.sys Tue Dec 17 17:47:38 2013 (52B0D48A) IntcDAud.sys Wed Jan 15 04:12:07 2014 (52D650E7) igdkmd64.sys Fri Mar 7 11:08:56 2014 (5319EF18) netr28x.sys Fri Jun 13 07:50:31 2014 (539AE587) amdkmpfd.sys Mon Oct 27 19:26:38 2014 (544ED4AE) ntosext.sys Mon Nov 3 23:01:05 2014 (54584F81) intelppm.sys Mon Nov 3 23:01:09 2014 (54584F85) dxgmms2.sys Tue Nov 4 01:36:28 2014 (545873EC) CEA.sys Tue Nov 4 01:37:24 2014 (54587424) clipsp.sys Tue Nov 4 01:37:30 2014 (5458742A) mmcss.sys Tue Nov 4 01:37:47 2014 (5458743B) cmimcext.sys Tue Nov 4 01:38:41 2014 (54587471) win32kbase.sys Wed Nov 19 00:58:37 2014 (546C318D) win32kfull.sys Wed Nov 19 00:59:02 2014 (546C31A6) atikmpag.sys Thu Nov 20 21:08:54 2014 (546E9EB6) atikmdag.sys Thu Nov 20 21:30:27 2014 (546EA3C3) dump_storahci.sys Wed Nov 26 03:05:59 2014 (547589E7) [/quote] http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=ISODrv64.sys
http://www.carrona.org/drivers/driver.php?id=rtbth.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
ntosext.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
dxgmms2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
CEA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
clipsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mmcss.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
cmimcext.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
win32kbase.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
win32kfull.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys

 

Code: CCleaner Monitoring "c:\program files\ccleaner\ccleaner64.exe" /monitor WIN-F8FAPTDP84F\Warlord HKU\S-1-5-21-492782192-2827318166-2235819901-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run[/quote] I'd recommend turn off CCleaner monitoring, lest it deletes newly generated .dmp files.

CPU seems to be running at stock settings:
Code: Followup: MachineOwner --------- 1: kd> !sysinfo cpuspeed CPUID: "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz" MaxSpeed: 2600 CurrentSpeed: 2594[/quote]

 

I'm very cautious about the overclocking thing. On occasion I've seen people stating that they are overclocking and the cpuspeed function shows CurrentSpeed to be roughly equal to MaxSpeed. I haven't looked into it as I'm not real involved in the overclocking scene any longer.

 

Must be something specific to some systems then John?

Here's one from my system when over-clocking to 4.0GHz.

Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {fffffffffffffff8, 1, fffff8000307b5ea, 0} Could not read faulting driver name Probably caused by : ntkrnlmp.exe ( nt!ObfDereferenceObjectWithTag+a ) Followup: MachineOwner --------- 1: kd> !sysinfo cpuspeed CPUID: "Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz" MaxSpeed: 2800 CurrentSpeed: 4011[/quote]

 

That's right - but you also have to be careful about the built in overclock that Intel permits with Turbo Boost.
You can look up the permissible frequencies in the different tables here:
i7: http://www.intel.com/support/process.../CS-032279.htm
i5: http://www.intel.com/support/process.../CS-032278.htm