Windows 10: System service exception?

Discus and support System service exception? in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi All, Any idea what could have caused a system_service-_exception that resulted in the below crash dump? Microsoft (R) Windows Debugger Version... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by GregHerzhauser, Apr 24, 2019.

  1. GREGHERZHAUSER
    GregHerzhauser Win User

    System service exception?


    Hi All,

    Any idea what could have caused a system_service-_exception that resulted in the below crash dump?



    Microsoft (R) Windows Debugger Version 10.0.18317.1001 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\Greg\Desktop\042419-7625-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 17763 MP (6 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 17763.1.amd64fre.rs5_release.180914-1434
    Machine Name:
    Kernel base = 0xfffff806`5e8aa000 PsLoadedModuleList = 0xfffff806`5ecc5790
    Debug session time: Wed Apr 24 20:15:23.750 2019 (UTC - 4:00)
    System Uptime: 0 days 1:06:16.576
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................................................
    Loading User Symbols
    Loading unloaded module list
    ..........
    For analysis of this file, run     !analyze -v
    nt!KeBugCheckEx:
    fffff806`5ea5d730 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffcf0a`d1faf1c0=000000000000003b
    4: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8065ee32eb8, Address of the instruction which caused the bugcheck
    Arg3: ffffcf0ad1fafaf0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------

    *** WARNING: Unable to verify checksum for win32k.sys

    KEY_VALUES_STRING: 1


    PROCESSES_ANALYSIS: 1

    SERVICE_ANALYSIS: 1

    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

    SYSTEM_MANUFACTURER: System manufacturer

    SYSTEM_PRODUCT_NAME: System Product Name

    SYSTEM_SKU: ASUS_MB_CNL

    SYSTEM_VERSION: System Version

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: 0805

    BIOS_DATE: 09/21/2018

    BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

    BASEBOARD_PRODUCT: TUF Z390-PRO GAMING

    BASEBOARD_VERSION: Rev X.0x

    DUMP_TYPE: 2

    BUGCHECK_P1: c0000005

    BUGCHECK_P2: fffff8065ee32eb8

    BUGCHECK_P3: ffffcf0ad1fafaf0

    BUGCHECK_P4: 0

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    nt!HvpGetCellPaged+68
    fffff806`5ee32eb8 488b4808 mov rcx,qword ptr [rax+8]

    CONTEXT: ffffcf0ad1fafaf0 --     (.cxr 0xffffcf0ad1fafaf0)
    rax=00000000000007f8 rbx=ffffcf0ad1fb0570 rcx=00000000000000ff
    rdx=000000005aa55aa5 rsi=ffffad001458a000 rdi=ffffad001458a000
    rip=fffff8065ee32eb8 rsp=ffffcf0ad1fb04e8 rbp=ffffcf0ad1fb05f0
    r8=ffffad00133f5000 r9=00000000000002d5 r10=0000000000000aa5
    r11=0000000000000aa5 r12=ffffad00157f6398 r13=0000000000000000
    r14=00000225618acffc r15=0000000000000001
    iopl=0 nv up ei pl nz na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
    nt!HvpGetCellPaged+0x68:
    fffff806`5ee32eb8 488b4808 mov rcx,qword ptr [rax+8] ds:002b:00000000`00000800=????????????????
    Resetting default scope

    BUGCHECK_STR: 0x3B_c0000005

    CPU_COUNT: 6

    CPU_MHZ: bb8

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 9e

    CPU_STEPPING: a

    CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: 96'00000000 (cache) 96'00000000 (init)

    BLACKBOXBSD: 1 (    !blackboxbsd)


    BLACKBOXPNP: 1 (    !blackboxpnp)


    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: Registry

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DESKTOP-QNROU2I

    ANALYSIS_SESSION_TIME: 04-24-2019 20:25:25.0637

    ANALYSIS_VERSION: 10.0.18317.1001 amd64fre

    LAST_CONTROL_TRANSFER: from fffff8065eea6b54 to fffff8065ee32eb8

    STACK_TEXT:
    ffffcf0a`d1fb04e8 fffff806`5eea6b54 : 00000000`00000000 00000000`00000000 ffffcf0a`00000000 ffffcf0a`d1fb0550 : nt!HvpGetCellPaged+0x68
    ffffcf0a`d1fb04f0 fffff806`5eea32a3 : 00000000`00000008 ffffcf0a`d1fb07a0 00000000`00000000 ffffe58b`12ad0001 : nt!CmQueryValueKey+0x2c4
    ffffcf0a`d1fb0670 fffff806`5ea6e885 : ffffe58b`12cc6080 00007fff`8601a060 00000000`00000000 00000027`7fd7e460 : nt!NtQueryValueKey+0x9f3
    ffffcf0a`d1fb0990 00007fff`89d8f974 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
    00000027`7fd7e118 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`89d8f974


    THREAD_SHA1_HASH_MOD_FUNC: 6b8556ecc2ddf11e2bca65c60503995573994d4e

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 8421d32914a210234cfccae53232566664709653

    THREAD_SHA1_HASH_MOD: d084f7dfa548ce4e51810e4fd5914176ebc66791

    FOLLOWUP_IP:
    nt!HvpGetCellPaged+68
    fffff806`5ee32eb8 488b4808 mov rcx,qword ptr [rax+8]

    FAULT_INSTR_CODE: 8488b48

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt!HvpGetCellPaged+68

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME:     nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 438ffec3

    IMAGE_VERSION: 10.0.17763.437

    STACK_COMMAND: .cxr 0xffffcf0ad1fafaf0 ; kb

    BUCKET_ID_FUNC_OFFSET: 68

    FAILURE_BUCKET_ID: 0x3B_c0000005_nt!HvpGetCellPaged

    BUCKET_ID: 0x3B_c0000005_nt!HvpGetCellPaged

    PRIMARY_PROBLEM_CLASS: 0x3B_c0000005_nt!HvpGetCellPaged

    TARGET_TIME: 2019-04-25T00:15:23.000Z

    OSBUILD: 17763

    OSSERVICEPACK: 437

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2005-12-02 02:58:59

    BUILDDATESTAMP_STR: 180914-1434

    BUILDLAB_STR: rs5_release

    BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

    ANALYSIS_SESSION_ELAPSED_TIME: 6a1c

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x3b_c0000005_nt!hvpgetcellpaged

    FAILURE_ID_HASH: {32f4db97-5bc1-37be-caf3-746cdc554a0b}

    Followup: MachineOwner
    ---------



    :)
     
    GregHerzhauser, Apr 24, 2019
    #1
  2. ERIC BER
    Eric Ber Win User

    stopcode-system service exception

    Hi,

    Conflicts with the hardware driver is one of hte possible reasons why you are having a blue screen error with stop code, system service exception. For us to assist you better, kindly answer the following questions:

    • Have you made any changes to your computer prior to this issue?
    • What troubleshooting steps have you done so far?
    • Which Version and OS Build number of Windows 10 is currently installed? To check, press the
      Windows key, type winver, and press the
      Enter       key.

    Meanwhile, you can try the troubleshooting steps on this
    link     to resolve blue screen issues.

    We are looking forward to your response.
     
    Eric Ber, Apr 24, 2019
    #2
  3. UZAIR BIN TABISH
    Uzair Bin Tabish Win User
    SYSTEM SERVICE EXCEPTION on Windows 10

    i have done all the same steps which are given in the instruction just there is a difference of version.

    Still it gives blue Screen "System Service Exception".
     
    Uzair Bin Tabish, Apr 24, 2019
    #3
  4. MAYRA AQU
    Mayra Aqu Win User

    System service exception?

    Dell Laptop, BSOD System Service Exception

    Hi,

    Outdated drivers is one of the common reasons why SYSTEM SERVICE EXCEPTION and
    Wdf01000.sys error appears.

    Considering that the driver verifier detected a violation, it is best to first check for available updates for your drivers. We suggest following the steps on this
    article to update it.

    Don't hesitate to update us with the result.
     
    Mayra Aqu, Apr 24, 2019
    #4
Thema:

System service exception?

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