Windows 10: System Shutdown while Playing a Game

Here's a puzzle. Getting random system shutdowns, like the plug pulled out of the wall, instant, while playing 2 games, Forza Horizon 3 and Forza Horizon 4 at ultra settings Thought maybe an overheating problem, nope, ran CPUID while playing, cpu stays below 70, GPU stays below 90. so not that. PSU maybe ? Nope, using CPUID again all voltages are completely stable where they should be. PSU is Corsair 750w and only 2 years old So ran the HeavyLoad app to stress CPU and GPU and Memory to max and got same figures as above and no shutting down. No real info in event viewer apart from the system shutdown at XXXX was unexpected and its only while playing these 2 Microsoft games, any other games have no problems. Any ideas ? Latest Windows 10 version is installed and all Drivers are up too date.


[Original Title: System shutdowns]

:)

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Xbox Play anywhere games

I uninstalled and re-installed the game. The freezing is still happening.

 

Xbox Play anywhere games

Hi David,

There are many possible reasons why Gears of War 4 randomly crashes when playing. One of which is having a corrupted game file. To help you resolve this concern, we suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Windows Store.

Run the troubleshooter for Windows apps

Step 2: Check for updates for apps and games from Windows Store. To do this, you may refer to the link below:

Click here

Step 3: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect.

Step 4: Try to uninstall and reinstall the game.

Kindly update us with the results, so that we can assist you further.