Windows 10: System Shutdown while Playing Games

Discus and support System Shutdown while Playing Games in Windows 10 BSOD Crashes and Debugging to solve the problem; Problem: While gaming, my system just shuts down. More specifically, the display goes black, like it's been disconnected. The PC stays on. The... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Fred1632, Nov 26, 2020.

  1. Fred1632 Win User

    System Shutdown while Playing Games

    Problem: While gaming, my system just shuts down. More specifically, the display goes black, like it's been disconnected. The PC stays on. The Keyboard stops responding. Usually it's in a modded Minecraft game, an older version like 1.7.10. But it has also happened in World of Warships steam version, Neverwinter Nights Gold edition, and in newer vanilla version of Minecraft. Been trying to figure out what is going on. I ran several virus programs, including Defender and Malwarebytes. Nothing. I wiped the harddrive, partitioned it and reinstalled WIN10 and Ubuntu - three times now. The First time I installed Ubuntu, I was learning LINUX and and was just tired of the constant Windows Updates the crash logs were lining up with the update logs. I thought it was a Windows problem. After I screwed up my Ubuntu the first time, I wiped the drive again and reinstalled Ubuntu and Win10 why not right? I had already lost everything on the harddrive System Shutdown while Playing Games :p. I then began stress testing and component testing and found Windows kept adding 3 things further research revealed they were rootkits? from 2016?. Anywho - I found them through Ubuntu - Defender and Malwarebytes never detected them. So, the third wipe and reinstall of everything. Everything I have been ready says it's a hardware issue, but after finding the suspicious files, I had doubts. Third install and same thing is happening. I re-ran the stress tests and the hardware fault detection from just about every online source I could find, including the PC's maker. Nothing. The tests will not replicate the fault. Even running the tests while trying to play the vanilla version of Minecraft will not crash it. Online sources say it could be a cooling problem, but the monitors like Open Hardware Monitor and Dell's Alienware Controller say the same thing - the CPU never gets over 70 Celsius - in fact I have a hard time even getting to 65. The voltage from various monitoring devices seems to indicate a fairly consistent voltage across the entire platform. No real spikes or dips, even under testing - although two things do have the label XXX3V and the reported voltage is slightly above 3 volts, in a range from 3.1110 to 3.8000, so I really don't know if the XXX3V means it's supposed to be at that and if an increase of point 1 to point 8 is enough to make a difference but having said that - I can't get it to crash during the tests.

    Long story short. I am stuck. Ideas? I thought it was hardware, cleaned everything, took it apart, inspected it for damage or burnt parts, wiped the drive, ran the virus/malware cleaners, reinstalled several times to get clean OSs, tested. I just just can't duplicate the fail consistently, so I can't pinpoint what the problem is. I would say it's a mod from Minecraft, but it happens in other games and they are un-modded. That leads to it's a GPU failing, but interestingly in all my testing the GPU was cool and didn't even blink under stress. I think never got over 35 Celsius. I am just stuck. I thought switching to LINUX would stop it, since the ONLY thing I could link the crash log times to was the update logs.

    Thanks in advance.

    Ok - here's what I am working with. It's a clean install from Microsoft, from a backup boot USB.

    I am using an HDMI cable with a Samsung C27series monitor.

    From Sys Info
    OS Name Microsoft Windows 10 Home

    Version 10.0.19042 Build 19042
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name XXXXXXXXX
    System Manufacturer Alienware
    System Model Aurora-R4
    System Type x64-based PC
    System SKU Aurora-R4
    Processor IntelR CoreTM i7-3820 CPU @ 3.60GHz, 3601 Mhz, 4 Cores, 8 Logical Processors
    BIOS Version/Date Alienware A11, 11/26/2013
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer Alienware
    BaseBoard Product 07JNH0
    BaseBoard Version A00
    Platform Role Desktop
    Secure Boot State Off
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "10.0.19041.488"
    Time Zone Pacific Standard Time
    Installed Physical Memory RAM 12.0 GB
    Total Physical Memory 11.9 GB
    Available Physical Memory 8.98 GB
    Total Virtual Memory 14.3 GB
    Available Virtual Memory 11.3 GB
    Page File Space 2.38 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/devices detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

    [Original Title: Help - and don't be a tech **** - you're wasting my time and yours]

    Fred1632, Nov 26, 2020
  2. Roohi_Taj Win User

    Can't play Hit It Rich game and system freezes

    Hi carmenstanley1,

    Thank you for your response.

    I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

    Could you please help me with the below questions:

    • Are you aware of any changes happened on the computer prior to this issue?
    • Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?

    Step 1: Uninstall or Repair the game.

    1. Press Windows and
      R key together on your Keyboard.
    2. Type appwiz.cpl and hit enter.
    3. Right click on the Hit it Rich app > Select Repair or uninstall it.
    4. Reinstall the application and check for the issue.

    Step 2: Create a new local account.

    The reason might be due to user account corruption, so I would suggest you to ‘Create
    a local user or administrator account’
    and check if the issue persists.

    Note: You will not see all your files under your default file location.
    So your data will be saved under C:\Users\User_name.

    If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
    Tips to improve PC performance in Windows

    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
    Roohi_Taj, Nov 26, 2020
  3. Xbox Play anywhere games

    I uninstalled and re-installed the game. The freezing is still happening.
    David-Murica, Nov 26, 2020
  4. System Shutdown while Playing Games

    Xbox Play anywhere games

    Hi David,

    There are many possible reasons why Gears of War 4 randomly crashes when playing. One of which is having a corrupted game file. To help you resolve this concern, we suggest that you perform the troubleshooting steps below:

    Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Windows Store.

    Run the troubleshooter for Windows apps

    Step 2: Check for updates for apps and games from Windows Store. To do this, you may refer to the link below:

    Click here

    Step 3: Reset the game from the Settings menu.

    • Click Start and click Settings.
    • Select System.
    • Select Apps and features.
    • Find the game and click Advanced options.
    • Click Reset. You need to restart your computer to let the changes take effect.

    Step 4: Try to uninstall and reinstall the game.

    Kindly update us with the results, so that we can assist you further.
    Wilfred Mac, Nov 26, 2020

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