Windows 10: SYSTEM32\logfiles and i dont have access to cmd prompt

so i recently bought a pc i booted it and its says E:\WINDOWS\system32\logfiles\srt\srtTrail.txt. ive watched many video that u have to the cmd prompt but i sadly dont have the password for the administrator account the previous owner forgot it and i am stuck on the automatic repair with the windows\system32

:)

 

C:WINDOWS/System32/Logfiles/Srt/SrtTrail.txt

Marc

I did try the command which you suggested but... alas, after an exit from command prompt..and restartting the computer, I again got the same message... Automatic Repair and path C:WINDOWS/System32/Logfiles/Srt/SrtTrail.txt

its really pitty that its a brand new 1 day old laptop but we arent able to use it.

 

E:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

I am trying to fix my computer, it just suddenly went to this blue screen and told me that the automatic repair didn't/couldn't work.

Originally it told me E:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt, but after I took out the printer plug and a memory card for my camera, it changed to:
D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt. I don't even know what this means, is this normal?

I found a mention of this issue on the website, and the 'solution,' but I don't understand the steps. How am I supposed to write it? Thanks.

Michelle Vil

• Microsoft Agent
  |
  
• Moderator
  

Hi Gary,

We just want to confirm, have you already tried performing the solution below?

Use Command Prompt from Windows 10 Boot Options menu.

When Boot Options menu appears, you need to do the following:

1. Choose Troubleshoot > Advanced Options.

2. Select Command Prompt from list of options.

3. When Command Prompt appears, enter the following lines and press Enter after each line in order to run it:

bootrec.exe /rebuildbcd

bootrec.exe /fixmbr

bootrec.exe /fixboot

4. To perform these commands, you need to know drive letters for all your hard drive partitions. In Command Prompt you should enter the following (but remember to use the letters that match your hard drive partitions on your PC):

chkdsk /r c:

chkdsk /r d:

5. Restart your computer and check if the issue is resolved.

Let us know how it goes.

 

c:\windows\system32\logfiles\srt\

c:\windows\system32\logfiles\srt\srttrail.txt thats the problem tried everything all of the options you guys have listed it wont let me do anything all the commands tried cant reset it wont let me says there was a problem resetting pc.