Windows 10: SYSTEM_SERVICE_EXCEPTION 3b

I had the bright idea of opening a minidump to figure out why my computer is bluescreening and realized I have no clue how to read a minidump. So lo and behold I'm here hoping someone can decipher what my issue is. I haven't installed anything recently, infact, I wiped all my drives about a month ago and did a fresh windows install so I don't think it's any past software I've forgotten about.


Anyways, here's the minidump file:


Mini Kernel Dump File: Only registers and stack trace are available



Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 18362 MP 8 procs Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 18362.1.amd64fre.19h1_release.190318-1202

Machine Name:

Kernel base = 0xfffff805`41600000 PsLoadedModuleList = 0xfffff805`41a48170

Debug session time: Sat Dec 7 19:44:31.611 2019 UTC - 8:00

System Uptime: 0 days 0:17:33.343

Loading Kernel Symbols

...............................................................

................................................................

...........................................................

Loading User Symbols

Loading unloaded module list

..........

For analysis of this file, run !analyze -v

5: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



SYSTEM_SERVICE_EXCEPTION 3b

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff80541605e4e, Address of the instruction which caused the bugcheck

Arg3: ffff8b817a4e8930, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.



Debugging Details:

------------------





KEY_VALUES_STRING: 1





PROCESSES_ANALYSIS: 1



SERVICE_ANALYSIS: 1



STACKHASH_ANALYSIS: 1



TIMELINE_ANALYSIS: 1





DUMP_CLASS: 1



DUMP_QUALIFIER: 400



BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202



DUMP_TYPE: 2



BUGCHECK_P1: c0000005



BUGCHECK_P2: fffff80541605e4e



BUGCHECK_P3: ffff8b817a4e8930



BUGCHECK_P4: 0



EXCEPTION_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.



FAULTING_IP:

nt!KxWaitForLockOwnerShip+e

fffff805`41605e4e 48890a mov qword ptr [rdx],rcx



CONTEXT: ffff8b817a4e8930 -- .cxr 0xffff8b817a4e8930

rax=0000000000000000 rbx=ffffd4860bc45820 rcx=ffffd4860bc45820

rdx=0900000000000000 rsi=0000000000000000 rdi=ffffd4860bc45820

rip=fffff80541605e4e rsp=ffffd4860bc45790 rbp=0000000000000001

r8=0000000000000000 r9=0000000000000000 r10=0000fffff8054100

r11=ffffd4860bc45a00 r12=0000009b02e7ebb8 r13=0000000000000001

r14=0000000000000001 r15=0000009b02e7ec20

iopl=0 nv up ei ng nz na po nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286

nt!KxWaitForLockOwnerShip+0xe:

fffff805`41605e4e 48890a mov qword ptr [rdx],rcx ds:002b:09000000`00000000=????????????????

Resetting default scope



BUGCHECK_STR: 0x3B_c0000005



CPU_COUNT: 8



CPU_MHZ: 10ef



CPU_VENDOR: AuthenticAMD



CPU_FAMILY: 15



CPU_MODEL: 2



CPU_STEPPING: 0



CUSTOMER_CRASH_COUNT: 1



DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT



PROCESS_NAME: SettingSyncHost.exe



CURRENT_IRQL: 2



ANALYSIS_SESSION_HOST: COLES-PC



ANALYSIS_SESSION_TIME: 01-01-2020 20:05:15.0248



ANALYSIS_VERSION: 10.0.18362.1 amd64fre



BAD_STACK_POINTER: ffff8b817a4e7ff8



LAST_CONTROL_TRANSFER: from fffff80541603f70 to fffff80541605e4e



STACK_TEXT:

ffffd486`0bc45790 fffff805`41603f70 : ffffb08f`27064080 ffffd486`00000001 ffffb08f`1d6e5e80 ffffd704`c3c42301 : nt!KxWaitForLockOwnerShip+0xe

ffffd486`0bc457c0 fffff805`4163a444 : ffffb08f`27057080 ffffd704`c64cab40 ffffd704`c3c42370 fffff805`41bf4c72 : nt!KxAcquireQueuedSpinLock+0x50

ffffd486`0bc457f0 fffff805`41bf44cd : 00000000`00000020 ffffd486`0bc45b80 00000000`0000000c 00000000`00000002 : nt!ExIsResourceAcquiredSharedLite+0xc4

ffffd486`0bc45850 fffff805`417d2d18 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtQueryValueKey+0x3dd

ffffd486`0bc45a90 00007fff`c515c3a4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28

0000009b`02e7eb58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`c515c3a4





THREAD_SHA1_HASH_MOD_FUNC: 9c8222ce13c51aa86b402badf0646c35c77ff9eb



THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 4932157a6b6c8862bec396a6b1b935d3a3f29fad



THREAD_SHA1_HASH_MOD: f08ac56120cad14894587db086f77ce277bfae84



FOLLOWUP_IP:

nt!KxWaitForLockOwnerShip+e

fffff805`41605e4e 48890a mov qword ptr [rdx],rcx



FAULT_INSTR_CODE: c70a8948



SYMBOL_STACK_INDEX: 0



SYMBOL_NAME: nt!KxWaitForLockOwnerShip+e



FOLLOWUP_NAME: MachineOwner



MODULE_NAME: nt



IMAGE_NAME: ntkrnlmp.exe



DEBUG_FLR_IMAGE_TIMESTAMP: 4efcf7a9



IMAGE_VERSION: 10.0.18362.476



STACK_COMMAND: .cxr 0xffff8b817a4e8930 ; kb



BUCKET_ID_FUNC_OFFSET: e



FAILURE_BUCKET_ID: 0x3B_c0000005_STACKPTR_ERROR_nt!KxWaitForLockOwnerShip



BUCKET_ID: 0x3B_c0000005_STACKPTR_ERROR_nt!KxWaitForLockOwnerShip



PRIMARY_PROBLEM_CLASS: 0x3B_c0000005_STACKPTR_ERROR_nt!KxWaitForLockOwnerShip



TARGET_TIME: 2019-12-08T03:44:31.000Z



OSBUILD: 18362



OSSERVICEPACK: 476



SERVICEPACK_NUMBER: 0



OS_REVISION: 0



SUITE_MASK: 784



PRODUCT_TYPE: 1



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal



OS_LOCALE:



USER_LCID: 0



OSBUILD_TIMESTAMP: 2011-12-29 15:28:41



BUILDDATESTAMP_STR: 190318-1202



BUILDLAB_STR: 19h1_release



BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202



ANALYSIS_SESSION_ELAPSED_TIME: 2e07



ANALYSIS_SOURCE: KM



FAILURE_ID_HASH_STRING: km:0x3b_c0000005_stackptr_error_nt!kxwaitforlockownership



FAILURE_ID_HASH: {d727c4af-27c7-04e4-888d-ab8b74fdce06}



Followup: MachineOwner

:)

 

BSOD SYSTEM_SERVICE_EXCEPTION (3b)

I have just got Windows 10 on my PC. It is legitimate as are all of the software I have installed (first day so there are really only the most basic programs). Recently I have been having BSODs with SYSTEM_SERVICE_EXCEPTION (3b) like every 30 mins.

Here are the dumps (the last in the list is the latest one chronologically)

Dropbox - Link not found

Dropbox - Link not found

Dropbox - Link not found

Dropbox - Link not found

Dropbox - Link not found

Please advice, what can it be?

 

BSOD SYSTEM_SERVICE_EXCEPTION (3b)

Hi Alex,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the operating system with Blue screen errors. Do not worry we will help you with this issue.

Do provide us the additional information to assist you better with this issue:

• What is the make and model of your device?
• Is Windows 10 pre-installed on your computer/ upgraded from previous operating system?
• Are you able to boot the device to desktop with this error messages?
• Did you make any software/hardware changes to the computer prior to this issue?

SYSTEM_SERVICE_EXCEPTION:

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics driver’s crossing over and passing bad data to the kernel code.

As it mainly seems to be an issues with the drivers, I suggest you to update all the drivers and also the chipset drivers from the manufacturer's website and check if the blue screen occurs.

IRQL_NOT_LESS_OR_EQUAL:

This Stop error message usually occurs during installation when there was an attempt in kernel mode to touch pageable memory at too high a process
internal request level (IRQL). Typically, this error occurs when a driver uses an incorrect memory address. Other possible causes of this error include an incompatible device driver, a general hardware problem, or incompatible software.

If you are able to boot the device to desktop, try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to boot the system to Safe Mode with Networking wherein the computer starts with basic drivers and no third party programs. Check if you are still receiving the error message.

Refer: Start your PC in safe mode in Windows 10


Step 2: If the issue does not persists in Safe Mode then perform a
Clean boot to
check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

Disclaimer: Putting your system in
Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

(Applies to Windows 10 as well)

Note: After troubleshooting, refer to the section “How to reset the computer to start as usual after troubleshooting with clean boot” to return the computer to a
Normal startup mode.

Step 3: Follow the below steps to
place the computer in normal mode.

• Press Windows + R keys to open Run
  command.
• Type msconfig and press Enter.
• In the System Configuration window, click on
  General tab.
• Select Start-up selection as Normal startup, click on
  Apply and Ok.
• Follow onscreen instructions.

Hope it helps. Reply to the post with an updated status of this issue and required information for further assistance.

 

SYSTEM_SERVICE_EXCEPTION (3b) win32kfull.sys BSOD

After my laptop was in sleeping mode, i turn it on and......BSOD - SYSTEM_SERVICE_EXCEPTION win32kfull.sys

Here is my Dump:

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9619f59baf7, ffffd000a21a8ea0, 0}

*** WARNING: Unable to verify timestamp for win32kfull.sys

*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys

Probably caused by : win32kfull.sys ( win32kfull+19baf7 )

Followup: MachineOwner

---------

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff9619f59baf7, Address of the instruction which caused the bugcheck

Arg3: ffffd000a21a8ea0, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

Debugging Details:

------------------

SYSTEM_SKU: Inspiron 5758

SYSTEM_VERSION: 01

BIOS_DATE: 07/14/2015

BASEBOARD_PRODUCT: 0YT4VP

BASEBOARD_VERSION: A00

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff9619f59baf7

BUGCHECK_P3: ffffd000a21a8ea0

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:

win32kfull+19baf7

fffff961`9f59baf7 49394008 cmp qword ptr [r8+8],rax

CONTEXT: ffffd000a21a8ea0 -- (.cxr 0xffffd000a21a8ea0)

rax=fffff90142ec4460 rbx=fffff90142ec4450 rcx=fffff9015518d890

rdx=fffff9015518da68 rsi=ffffe00014919a80 rdi=fffff90142ec4450

rip=fffff9619f59baf7 rsp=ffffd000a21a98c0 rbp=0000000000000000

r8=0000000000000000 r9=0000000000000000 r10=0000000000000001

r11=ffffd000a21a9a98 r12=0000000000000000 r13=fffff90140669960

r14=ffffe00014b21080 r15=fffff9619f897b00

iopl=0 nv up ei pl nz ac pe nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010212

win32kfull+0x19baf7:

fffff961`9f59baf7 49394008 cmp qword ptr [r8+8],rax ds:002b:00000000`00000008=????????????????

Resetting default scope

CPU_COUNT: 4

CPU_MHZ: 95a

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3d

CPU_STEPPING: 4

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: winlogon.exe

CURRENT_IRQL: 0

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

LAST_CONTROL_TRANSFER: from 000000eea055b1f6 to fffff9619f59baf7

STACK_TEXT:

ffffd000`a21a98c0 000000ee`a055b1f6 : ffffe000`14b21080 ffffd000`0000008d fffff803`73ae014a 00000000`00000000 : win32kfull+0x19baf7

ffffd000`a21a98c8 ffffe000`14b21080 : ffffd000`0000008d fffff803`73ae014a 00000000`00000000 ffffe000`00000002 : 0x000000ee`a055b1f6

ffffd000`a21a98d0 ffffd000`0000008d : fffff803`73ae014a 00000000`00000000 ffffe000`00000002 ffffd000`a268a180 : 0xffffe000`14b21080

ffffd000`a21a98d8 fffff803`73ae014a : 00000000`00000000 ffffe000`00000002 ffffd000`a268a180 ffffd000`a21a9b00 : 0xffffd000`0000008d

ffffd000`a21a98e0 fffff803`73adf243 : 00000000`00000000 000000df`ea79f810 00000000`00000000 00000000`00000001 : nt!ExpReleaseResourceForThreadLite+0x5ea

ffffd000`a21a99c0 ffffd000`a21a9b18 : ffffe000`14b21080 00000000`00000108 00000000`00000000 fffff803`73eb1665 : nt!ExReleaseResourceAndLeavePriorityRegion+0x63

ffffd000`a21a99f0 ffffe000`14b21080 : 00000000`00000108 00000000`00000000 fffff803`73eb1665 00000000`00000000 : 0xffffd000`a21a9b18

ffffd000`a21a99f8 00000000`00000108 : 00000000`00000000 fffff803`73eb1665 00000000`00000000 fffff803`00000100 : 0xffffe000`14b21080

ffffd000`a21a9a00 00000000`00000000 : fffff803`73eb1665 00000000`00000000 fffff803`00000100 ffffe000`0e593bb0 : 0x108

FOLLOWUP_IP:

win32kfull+19baf7

fffff961`9f59baf7 49394008 cmp qword ptr [r8+8],rax

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32kfull+19baf7

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32kfull

IMAGE_NAME: win32kfull.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .cxr 0xffffd000a21a8ea0 ; kb

BUCKET_ID_FUNC_OFFSET: 19baf7

FAILURE_BUCKET_ID: 0x3B_win32kfull!Unknown_Function

BUCKET_ID: 0x3B_win32kfull!Unknown_Function

PRIMARY_PROBLEM_CLASS: 0x3B_win32kfull!Unknown_Function

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_win32kfull!unknown_function

FAILURE_ID_HASH: {553b7009-0f62-111b-87b6-11c078ff09d8}

Followup: MachineOwner

---------

Any suggestions?