Windows 10: SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error

I keep on getting this blue screen error when launching the game "crossfire", link

laptop specs: HP Pavilion 17-g084ca Product Specifications | HP® Customer Support


:)

 

Boot loop BSOD

I tried to access my laptop and it did a green screen crash with the error code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, after that it restarts and tried to diagnose the issue and blue screens with: SYSTEM_SERVICE_EXCEPTION

 

Blue Screen of Death error 0x0000003b while playing The Old Republic

Hello,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused.

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Please refer to the link below to troubleshoot issue with blue screen errors and refer to the section Blue screen error while using your PC and see if it helps:

http://windows.microsoft.com/en-in/windows-10/troubleshoot-blue-screen-errors

Hope this helps.

Please get back to us with the updated status and we will be glad to help you further.

 

Hi hao19,

Welcome to the 10forums.

There are 2 dumps, 1 is corrupted, and according to the event logs there should be 1.
So I am wondering where the second is coming from.

Please visit Windows Update and install every update available, it may take a couple of times to get them all.
Most users have around 10 hotfixes installed at this time of Windows 10.
Code: Hotfix(s): 2 Hotfix(s) Installed.[/quote] It is the first time I have ever seen the driver that is involved with creating dumps is flagged
Code: ffffd001`08c91080 fffff800`67dbc300Unable to load image \SystemRoot\System32\Drivers\crashdmp.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for crashdmp.sys *** ERROR: Module load completed but symbols could not be loaded for crashdmp.sys crashdmp+0xc300[/quote] This file is flagged in the dump, but it is kinda unknown and I don't think this is actually a driver!
Code: *** WARNING: Unable to verify timestamp for X6va060 *** ERROR: Module load completed but symbols could not be loaded for X6va060 2: kd> lmvm X6va060 start end module name fffff800`6c9f0000 fffff800`6c9f7000 X6va060 T (no symbols) Loaded symbol image file: X6va060 Image path: \??\C:\WINDOWS\SysWOW64\Drivers\X6va060 Image name: X6va060 Timestamp: Thu Aug 06 08:57:21 2015 (55C30551) CheckSum: 000089AB ImageSize: 00007000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]




Diagnostics Test

Malware scan
Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware

 

It is the first time I have ever seen the driver that is involved with creating dumps is flagged
Code: ffffd001`08c91080 fffff800`67dbc300Unable to load image \SystemRoot\System32\Drivers\crashdmp.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for crashdmp.sys *** ERROR: Module load completed but symbols could not be loaded for crashdmp.sys crashdmp+0xc300[/quote] This file is flagged in the dump, but it is kinda unknown and I don't think this is actually a driver!
Code: *** WARNING: Unable to verify timestamp for X6va060 *** ERROR: Module load completed but symbols could not be loaded for X6va060 2: kd> lmvm X6va060 start end module name fffff800`6c9f0000 fffff800`6c9f7000 X6va060 T (no symbols) Loaded symbol image file: X6va060 Image path: \??\C:\WINDOWS\SysWOW64\Drivers\X6va060 Image name: X6va060 Timestamp: Thu Aug 06 08:57:21 2015 (55C30551) CheckSum: 000089AB ImageSize: 00007000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]




Diagnostics Test

Malware scan[/quote]
Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware The reason I have two dumps was because I tried to launch the game "crossfire" two times, which resulted in two blue screens. Also, malwarebytes did not find any malware on my system, and windows says it is already up to date.

I'm also running Windows 10 pro insider preview build 10586

 

I'm aware of it that you're running inside. I am honestly surprised I was able to load the dump normal without any problem, normally with insider's it is a problem to load the dumps properly because some symbols that are required aren't available.

Please run the other scans too.

 

What "other scans" do I need to run now?

bsod image: http://picpaste.com/pics/923c7c41fea...1447382328.jpg

 

Adwcleaner etc. the other scans with the malware scans.

 

Ran all the other scans and no malware was detected

 

Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

 

Windows Resource Protection did not find any integrity violation message showed up after running sfc/scannow a second time

updated log files:

 

Hi hao19,

I am extremely sorry for the huge delay.
I have and am still very busy with my life.

Please try following and post the screenshot
Search for the following location
Code: C:\WINDOWS\SysWOW64\Drivers\[/quote] In this folder, search the file
Code: X6va060[/quote] Right click this file > properties > tab details > please make a screenshot of the details tab