Windows 10: SYSTEM_SERVICE_EXCEPTION

Hi Microsoft Community,

I have a Dell Inspiron 5570 laptop. Yesterday, when I opened the Camera application, I got a blue screen saying “something is wrong” and the error code “SYSTEM_SERVICE_EXCEPTION” but my computer booted back into Windows. Here is some other information:


- The PC was running on low battery

- There were browser tabs in the background

- I do have a restore point on this PC


What can I do to prevent this from happening again?


Thanks for your assistance.

:)

 

System_service_exception

Thank you for providing the information. Upon checking the file, here's the stop code which causes the blue screen error:

Stop error message

SYSTEM_SERVICE_EXCEPTION

Stop Code

c000021a {Fatal System Error}

The Windows SubSystem system process terminated unexpectedly with a status of 0xc0000005. The system has been shut down.

It's related to missing or corrupted system files. We suggest running the
System File Checker and Deployment Image Servicing and Management tool
to scan for corruptions in the Windows system files and restore corrupted files.

Continue to update us as you go along the listed troubleshooting steps.

 

BSOD: SYSTEM_SERVICE_EXCEPTION

Have been receiving a BSOD and I am hoping to get it solved. The error was stated as: SYSTEM_SERVICE_EXCEPTION. I have completed the steps in the "Driver
Verification: BSOD" article. The link to the files is below:

http://1drv.ms/1ThiztX

Files Contained:

• .dmp (x2
• MSinfo
• Speccy System Specs

Hopefully this can be easily resolved! Thanks for your time.

 

BSOD cause by ntkrnlmp.exe SYSTEM_SERVICE_EXCEPTION

Hi Zac,

An outdated or corrupted driver is one of the possible reasons why you are having a blue screen error, SYSTEM_SERVICE_EXCEPTION thatis caused by ntkrnlmp.exe and ntoskrnl.exe. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Do you have a third-party security software installed?
• What is the make and model of your computer?
• Have you tried to download and install the latest drivers of your device from its manufacturer's website?

Meanwhile, I would suggest that you try the steps in this
link to troubleshoot blue screen issues in Windows 10.

We'll be looking forward to your reply.