Windows 10: system_thread_exception_not_handled: what failed: igdkmd64.sys

This version of the Intel graphics driver has caused the most recent bsod: 9.17.10.4459

This is the Dell link for windows 8 64bit: Intel HD, HD 2000/2500/3000/4000 Graphics Driver (except Latitude XT3 tablet) Driver Details | Dell US

Version

Version 9.17.10.3517, A15

Category

Video


Release date

04 Sep 2014

Last Updated

30 Oct 2014

1) Turn off windows updates of non-Microsoft drivers:
Windows Update Activation Enable or Disable Driver Updates in Windows Update in Windows 10 - Windows 10 Forums
2) Uninstall Intel HD graphics driver 9.17.10.4459
3) Install Intel HD graphics driver 9.17.10.3517, A15 from the Dell website
4) Reboot and then run IPDT.
5) Post an image of the IPDT results into the thread:
General Tips Take Screenshot in Windows 10 - Windows 10 Forums
6) Update the Dell system management driver if not already updated:
Dell Command | Update Driver Details | Dell US

7) Update the Dell bios once you are comfortable updating the bios:
Dell Optiplex 790 System BIOS Driver Details | Dell US





Code: 9/26/2017 3:02 AM Windows Error Reporting Fault bucket AV_igdkmd64!GmmMemcpyFromGfxMemory, type 0 Event Name: BlueScreen Response: Not available Cab Id: a0485866-5fa3-44d6-be21-cc82298cae06 Problem signature: P1: 1000007e P2: ffffffffc0000005 P3: fffff80ad65b8a88 P4: ffffe080c4a59988 P5: ffffe080c4a591d0 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\windows\Minidump\092517-46406-01.dmp \\?\C:\Windows\Temp\WER-108906-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4983.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4994.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER49A4.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_52eddffbc1882e688404aa47ca4d1ba5df09b12_00000000_cab_0a7e7b8f Analysis symbol: Rechecking for solution: 0 Report Id: 59ac8ab9-60cb-4e82-8d2d-81f0c9f64a5c Report Status: 268435456 Hashed bucket:9/26/2017 3:02 AM Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: ccf81f64-1267-48c0-8359-ddac85c7bdba Problem signature: P1: 141 P2: ffff840a4f387010 P3: fffff80ad64ffd10 P4: 0 P5: 0 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20170925-2259.dmp \\?\C:\Windows\Temp\WER-108906-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER47BD.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER484A.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER485A.tmp.txt \\?\C:\Windows\Temp\WER649D.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_6ebb8dd8a5b09c6eed95509a948fef05e5f5c_00000000_cab_0a7e66de Analysis symbol: Rechecking for solution: 0 Report Id: 58c32e73-adf7-43e3-9996-b3f5834d7530 Report Status: 268435456 Hashed bucket:[/quote] igdkmd64.sys Intel Graphics driver Drivers & Software
Code: Name Intel(R) HD GraphicsPNP Device ID PCI\VEN_8086&DEV_0102&SUBSYS_04AD1028&REV_09\3&11583659&2&10Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description Intel(R) HD GraphicsAdapter RAM 1.75 GB (1,883,795,456 bytes)Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32Driver Version 9.17.10.4459INF File oem14.inf (iSNBD0 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 59 hertzBits/Pixel 32Memory Address 0xE0C00000-0xE0FFFFFFMemory Address 0xD0000000-0xDFFFFFFFI/O Port 0x00003000-0x0000303FIRQ Channel IRQ 4294967293I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5.13 MB (5,382,856 bytes), 3/9/2017 12:16 AM)[/quote]

 

Attached is a screenshot for doing something with the graphics driver. Please be VERY specific on exactly what to do and when with this driver stuff. When to start in Safe Mode, where is the word for "uninstall," what word represents "install," etc.

I am a dummy and I read quite literally. Thank you.

 

1) Download the driver from the Dell website to the desktop
2) Click on update driver
3) Click on browse my computer for driver software
Locate and install driver software manually
4) Click on browse and identify the browser that you had placed on the desktop or click on let me pick from a list of available drivers on my computer
The list will show available drivers compatible with the device, and all drivers in the same category as the device
5) The misbehaving Intel graphics driver should now be replaced by the Dell driver for windows 8
6) Reboot to normal mode
7) Launch IPDT and post an image into the thread
8) Post a new zip into the thread

These are links to read on bsod and windows driver verifier:
Microsoft Community
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Performance Maintenance Enable and Disable Driver Verifier in Windows 10 - Windows 10 Forums

 

The driver has been replaced. I did have difficulty getting it off the desktop, but it's there now after a restart. I also ran IPDT and again got a "PASS."

Note there looks like another graphics driver earlier than the latest, newer than the oldest.

 

Nice progress.
The misbehaving driver has been replaced.
The Intel CPU has been stress tested and passed.
On the Dell website view all available drivers.
Check to see if these drivers have or have not been updated:
system management
bios

Please post a new zip:
BSOD - Posting Instructions - Windows 10 Forums

There are multiple options now that the misbehaving driver has been updated:
1) Do nothing except wait to see if the the BSOD happens again and then reassess.
2) Check the Intel driver and other drivers with windows driver verifier
3) Check the Intel graphics hardware and Intel graphics driver with FurMark

Performance Maintenance FurMark - GPU Stress Test - Windows 10 Forums
Microsoft Community
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Performance Maintenance Enable and Disable Driver Verifier in Windows 10 - Windows 10 Forums

 

I'm going with Door #1, do nothing and see if BSOD appears.

Does the fact that the BSOD happens like ONCE every other day tell us anything? Why doesn't the system crash more often? Once I get a single BSOD, it's like 30 hours until the next one.

Just seems a weird pattern to me.

 

BSOD can happen at any time depending on the computer environment.
The misbehaving driver has been replaced so keeping track of any bsod has restarted.
If there are no more bsod then the misbehaving driver has been fixed. The duration of time depends on the use of the computer.
If there are new bsod then the bsod need to be troubleshooted to see whether they were caused by new drivers or a recurrent driver, or hardware.
The option with the most amount of uncertainty is the wait and see what happens.
The option with the most amount of certainty is to perform both FurMark and Windows driver verifier.

 

I've read the "Driver Verifier" page and it does not excite me. Apparently at one point I installed "Dell Support Assist" for drivers and downloads. Screen shot attached. This suggests THREE programs, one of which does not seem to have any relevance to Win10.

As I "turned off" automatic driver updates to use the older graphics driver, would I now have to turn it "ON" to do the latest updates, THEN turn it off again and uninstall the suspected problem graphics driver and install the older one again? That assumes the older driver is solving the problem.

 

Hello mrag,

You do not need to turn on automatic updates. You turned this off to stop Microsoft updating your drivers. You can still manually update the drivers yourself at any time.

Looks like you have been successful in installing and keeping the graphics driver you want. Good work! I hope you are now free from the BSOD.

Perhaps keep the suggestions from DELL SupportAssist as further steps to try if you do encounter more BSOD events.

 

The hope of the old driver as a solution is now gone. System crashed with the usual BSOD and cause: igdkmd64.sys and almost out of habit I am attaching the latest mini-dump zip package. At this point I'm contacting the vendor again with fingers crossed.

 

I would again advise an update of the BIOS as I suggested at the beginning of this thread. Perhaps your vendor can do this for you if you are unsure about doing it yourself.

 

The driver version in the latest bsod:

Code: Name Intel(R) HD GraphicsPNP Device ID PCI\VEN_8086&DEV_0102&SUBSYS_04AD1028&REV_09\3&11583659&2&10Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description Intel(R) HD GraphicsAdapter RAM 1.75 GB (1,883,795,456 bytes)Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32Driver Version 9.17.10.3517INF File oem12.inf (iSNBD0 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 59 hertzBits/Pixel 32Memory Address 0xE0C00000-0xE0FFFFFFMemory Address 0xD0000000-0xDFFFFFFFI/O Port 0x00003000-0x0000303FIRQ Channel IRQ 4294967293I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\drivers\igdkmd64.sys (9.17.10.3517, 5.12 MB (5,363,520 bytes), 3/9/2017 12:16 AM)[/quote] 3517 is the approved driver for windows 7 and 8

There may be untested drivers available on the Intel website.

Intel® Graphics Drivers
Drivers & Software

 

Two big reasons in not updating the BIOS: 1) No one explained even a remote causal connection between the BSOD error received and getting the specific BSOD and 2) I did not want to potentially screw up something the vendor said they would address without some rationale.

Graphics has consistently and repeatedly been reported as the intermittent BSOD failure source. We replaced the driver, we performed at least a fair number of 'stress' tests without a hint of problem.

Given all that, what are the odds at this point this is a hardware issue versus a software issue?

I've shipped the pc back to the vendor. That does not mean I won't be back next week with the same issue and same pc begging for more help. Just trying to learn something. Many thanks to all.