Windows 10: Tastiera/Trackpad Surface Laptop 3 not working during windows reinstallation from usb

Hi all,I'm trying to reinstall windows 10 from a usbtype C or type A. Unfortunately, after deleting partitions and rebooting, trackpad and keyboard are not working so I'm not able to connect the laptop to the wifi or create the local account. Trackpad is working in the bios, not in the installation walktrought.What's the problem?thank you very much

:)

 

Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Mouse in USB and trackpad not working

Hi Jonathan,

Having a corrupted game file is one of the possible reasons why trackpad or mouse in USB freezes when playing Minecraft. For us to properly assist you, we need to collect more information. Kindly answer the questions below:

• Are you experiencing this issue with your other games?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

Meanwhile, we suggest that you run the troubleshooter for Windows apps. This can help remove conflicts with an app from Windows Store. To proceed, you may click the link below:

Click here

 

Surface Laptop 3 15 reinstall windows

Hi, Никита тарасов!

Thanks for reaching Microsoft Community. We are sorry if you are encountering issues performing the Surface Recovery Image steps.

May I know if it is 16GB or 32GB? Bigger storage will not work due to partition issues. Any of the two will do when to complete the steps on your Surface Laptop 3. If it is, make sure it is formatted to FAT32 before loading the
downloaded file for your device from the Surface Recovery Image
page.

Please be reminded of the following when performing the steps:

• This option reimages the entire device, including the partition on the hard drive.
  
• It is the most complete form of reset.
• You will also need to reinstall desktop apps and need to run updates after completion.
  
• If the issue occurs after a reset, then the root cause is very likely hardware related.

Once you have the needed materials, please follow the steps below:

1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.
2. Press and hold the volume-down button while you press and release the power button.
3. When the Microsoft or Surface logo appears, release the volume-down button.
4. When prompted, select the language and keyboard layout you want.
5. Select Troubleshoot, and then select Recover from a drive. If prompted for a recovery key, select
   Skip this drive at the bottom of the screen.
   
   Note: Be sure to select the Troubleshoot option on this screen. Don’t select the
   Use a device option. If you select the Use a device option, your Surface will reboot from the USB recovery drive again and the reset process will start over.
6. Choose either Just remove my files or Fully clean the drive. The option to clean the drive is more secure but takes much longer. For example, if you’re recycling your Surface, you should clean the drive. If you’re
   keeping your Surface, you just need to remove your files.
7. Select Recover. Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.
   

If this works, we highly encourage you to inform our Community by clicking on
Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.





Kind regards,