Windows 10: Tech Installed Win 10 32 bit on my 64 bit system

I had a shop install win 10, I had win 7 32 bit it seems. So they installed a 32 bit win 10, and I've been having some issues, one is I can only use 1/2 my ram as I have a 64 bit system.


should they have known better and installed win 10 64 bit? I asked them and this is what they said-



"As we discussed, an in-place installation an upgrade from Windows 7 to 10 will always continue to use the number of bits as the original operating system. In other words, since your Windows 7 was the 32-bit version, the upgrade to 10 had to be 32-bit as well; it doesn’t give us an option."

:)

 

How do I install IE 32 bit and/or switch from 64 bit to 32 bit?

Windows 10: Internet Explorer

• You need to have Windows 10 64-bit(x64) to use this feature
• To check:
  • Click on Windows Key
  • Click on Settings
  • Click on System
  • On left panel click on About
  • On right panel check system type:
    • System Type: 64-bit operating system, x64-based processor
      • That means you have Windows 10 64-bit
    • System Type: 32-bit operating system, x86-based processor
      • That means you have Windows 10 32-bit
• Internet Explorer
  • 32-bit(x86):
    • C:\Program Files (x86)\Internet Explorer\iexplorer.exe
  • 64-bit(x64):
    • C:\Program Files\Internet Explorer\iexplorer.exe

Note:

• You cannot switch between Windows 10 32-bit to 64-bit. you need to re-install Windows 10 64 bit.
• To download Windows 10 64-bit:
  Microsoft - "Windows 10 - Download tool now"
• 
  
  
• 
  If you have Windows 10 64-bit, you can run any application which supports 64-bit and as well as 32-bit
  

 

Upgrade Windows 10 32-bit to 64-bit.

You have to do a "clean install" of Win 10 64 bit. There is no "upgrade" process from 32 to 64 bit.

Did you have Win 7 Home or Pro. There is no "free upgrade" from Win 7 Home to Win 10 Pro. You have to do that upgrade in at least 2 steps:

Win 7 Home to Pro to Win 10 Pro

OR

Win 7 Home to Win 10 Home to Win 10 Pro

The 32 bit to 64 bit upgrade is a separate additional step.

Run the WinVer command. What Version and Build do you have?

If you have Version 1803, many people have reported "accidental" upgrades from Home to Pro by MS. But that "upgrade" doesn't work!

 

Windows 10 Pro 64-Bit to 32-Bit?

Hi,


Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  What is the name of the game?
  

If the system architect is 32 bit, then you can’t install 64 bit version of windows in it. I suggest you to run “winver” by pressing Windows + R, and check the version and bit.

There are some games that you can install it in 32 bit as well.

Windows 10 is the free upgrade for those users who has genuine key for Windows 7 and Windows 8.1 , normally it doesn't require activation, it's gets activated automatically, in case if you face an issue with activation the you can get back to
us.



For reference you can refer the link below and check if it helps (32 bit and 64 bit architect applies same to windows 10)

http://windows.microsoft.com/en-us/windows/32-bit-and-64-bit-windows#1TC=windows-7



Keep us posted on this issue so that we can assist you better.

Thanks and Regards.