Windows 10: Tech scam hit neighbor

Hi,
Best case remove the ssd or hdd hard drive and install it into a external enclosure
Recover your personal files.
After reformat the hard drive and reinstall win-10.

 

Some Dell have an override password which is Dell you can try that if there’s somewhere to enter a password.

 

What is the exact model number of the machine? Or can you take a photo of the motherboard? All the photos I've seen have jumpers to clear the password.

 

Hi,
Jumpers will not clear another admin user account either
This isn't a bios password which again can not be added remotely.

Lucid Puppy way to recover files from a non-bootable computer - Windows 7 Help Forums

 

Support for Inspiron 3052 | Manuals & documents | Dell US

 

Sure you can.

Code: C:\Program Files (x86)\Dell\Command Configure\X86_64>cctk --setuppwd password Password is set successfully. C:\Program Files (x86)\Dell\Command Configure\X86_64>cctk --admsetuplockout=enable --valsetuppwd password admsetuplockout=enable[/quote]

 

This is a Dell Inspiron 20 Model 3048. Can't find a way to get past the "Setup Unlock" window

 

Hi,
Take it to a Dell store or BestBuy.

 

If you have a Dell Bios Password when you press F2 to enter Setup (Bios) there are people that sell the code to remove the password on Ebay. I have used it and it works perfectly: remove Dell bios password | eBay

 

Using your AIO 20-3048 model along with your asset tag number
Here is the system board that should be in your computer




Here is the memory setup: the reason I include this is because they look like laptop connections so I suppose an AIO is considered a laptop configuration.




In going through the rest of the manual for your model using your asset tag number, I cannot find anything related to password jumpers on that system board: but there isn't enough information to technically determine that.

Please contact Dell or a locally qualified computer repair shop.

If you need the BIOS driver details based on the original configuration
Driver details: Dell Inspiron 20 Model 3048 System BIOS
Dell Inspiron 20 Model 3048 System BIOS Driver Details | Dell US

 

Not exactly, the service tag is just the first part '6T5NDY1'.

This is the support page for that exact machine.

http://www.dell.com/support/home/us/...5ndy1/diagnose

 

I contacted Dell and after giving them a copy of the original invoice they sent me the default password which did not work. They then suggested replacing the motherboard. I am going to try and install CloudReady and turn it into a Chromebook. I don't know yet if that will even work but if it does, she'll have access to her email and web surfing. She's on SSI and can't afford to replace the computer.
Len

 

This is another stab but maybe the original password didn't work because the computer isn't in it's original configuration and some updates have affected that.
--- When I investigated her systems original configuration on Dell's website, they had some information for Windows 7 & Windows 8.

If the system still has a restore partition maybe the computer can be restored to it's original OS.
Upon boot-up, Press F11 to see if it will attempt to restore to Windows 7.
I don't know what Windows 8 would need to find out what you could try.
Although I'm not sure if that is a good idea, but it only takes a couple of minutes to find out.

 

Hi,
Post a picture of the screen you come up with asking for a password just for the record of course *Smile

 

If it's really a BIOS password, you almost certainly will have to deal with Dell.

An all-in-one is basically a laptop, packaged differently. Laptops are designed so that a BIOS password cannot easily be cleared. It's an anti-theft measure. I imagine that the same will apply to an AIO.

Trying to mess with the OS would be a waste of time.