Windows 10: Technical Support Complaint

Wondering if anybody else feels this way or had an experience like this.

I am a subscriber to Microsoft Assure. Last week I contacted technical support in order to perform a routine maintenance on my computer. At that time I was having an issue with video playback and audio on my computer. After three hours on the phone I was connected to a technical support person. His social skills was very good and his approach was excellent. He informed me that there was a glitch with the Windows 10 Update that can affect the audio in a computer. He was able to work on the computer and correct the issue.

The next day, the video and audio issue arose again. I contacted technical support and was connected to another support person. This person was the direct opposite of the first support person I spoke to. His customer service relations was terrible. I tried to explain to him what the other support person informed me regarding the glitch, but he did not want to hear it. I asked him questions but he did not answer. He would install or delete programs on my computer with an explanation or my approval. He was unable to correct the issue. He informed me that the issue will be escalated to a Technical Support Level 2 person, which is fine, however it took him another half an hour for him to send the request.

On Thursday, May 14, a Technical Support Level 2 person contacted me. He, like the first person was very amicable a customer friendly. He acknowledged the issue with the update and tried to fix the issue. He ended up deleting the updates from my computer. Once it was deleted, the issues were solved. Their was no stress towards working with him.

On Friday, Windows updated again and the issue came back. On Sunday, I contacted Technical Support and spoke to Ice. I requested for another escalation to a Level 2 Technical Support. I explained what the history was and he stated that the next time somebody can contact me was Friday May 22, 2020. I tried to explain that in the previous week, I received a call back within 24 hours and this time I would need to wait 5 days. He said that because of the Pandemic that is the best time even for an old issue. I accepted the day because I had no choice. He said there were no supervisors because of the Covid-19.

After the phone call ended, I called back and spoke to another Technical Support person. She stated that she will send an e-mail to a Technical Support Person Level 2 and they will contact me with an hour. I did not receive a call back. On Monday May 18, 2020, I once again contacted Technical Support. She stated that she will send an e-mail to Level 2 and that I will receive an e-mail of when a Level 2 will contact me. I never received the e-mail, so I called back. This time I spoke to Cami who stated that I will receive a call from Level 2 tomorrow.

Based upon the history, I do not believe this will occur. My whole experience with Microsoft during the issue is very disappointing. I am paying for a service, where the service is not up to par. I believe that some of the people I spoke to did not understand the issue and was just going by a script and or Googling for answers.

:)

 

How do you file a serious complaint about Microsoft technical support?:-!

How do i fike a complaint about Microsoft technical support with someone who can make a difference. My horror story is too long to post here and i just need an email address or phone number. Online support is useless

 

calling level 2 support

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

• 
  Press windows key, and type Contact Support.
  
• 
  Select Services and apps.
  
• 
  Click on Windows.
  
• 
  Click on Technical Support.
  
• 
  There you will be able to contact the Technical support.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.