Windows 10: Technician wants remote access

I recently built my first PC. I downloaded and installed a free version of Windows 10 Pro. I waited until I had some extra cash and decided to buy Windows 10 Home as my OS. I was told by one technician, Home will override Pro. But it did not. I get an error 0x803F700. I found a troubleshoot that sounds exactly like the problem I would have. I have a digital license for Windows 10 Home, but Windows 10 Pro is installed. I tried following the troubleshoot, but no instructions pop up, as another set of instructions said it would.


I called 800 642 7676. I got this number from Google, I even went into Microsoft Tech Support website and searched for correct numbers and found it there too. You think this would ease my mind, but it does not. Speaking to one rep again, I called the number above, he said he had to do a remote access to help. I told him no, I will do it I rather learn anyway.


He sent me an email, with the Media Creation Tool which I told him I already have, but that is fine. It gave two options, which did not line up with what he said. He told me to pick one ISO File Download After the download, he gave two more options, again, did not line up with what is on my screen. I read everything on the pop up to be as clear as possible.


Eventually he circled back around to remote access. I do not want to do that, I do not trust him, or anyone on the internet. He said "Its been 35 minutes, we can just do this if I remote access". Pressure does not help me.


Do Microsoft Technicians remote access? If so what system do they use? I read about Team Viewer, but I hear there are problems. Is the number above correct? I thought a clean installation would be necessary, but every technician I spoke to says no, it is not. I built this PC to just play games, that is all. I hate this has to be such a headache. Any clarification would be grateful!

:)

 

Remote access

In this case, we suggest checking this
link to learn more about using the Remote Desktop app. This article will guide you on how to remotely access a desktop PC or a mobile device. For additional troubleshooting can you also answer the following questions:

• Is your computer connected to a domain?
• Are you receiving error messages when using
  the Remote Desktop app?

We will wait for your reply.

 

hijacked via remote network access

Sounds like you are the recipient of stolen goods. All of our work laptops have this feature where it locks the BIOS and hard disk remotely if stolen, misplaced, or after a certain number of failed access attempts to the data on the disk without the TPM key.

I would suggest returning it to wherever you bought or got it.

 

Remote access

Hi zabby937

Did you allow those Tech Support scammers to have Remote Access to your PC, they would have asked you to allow that?

Once you have turned off Remote Access, they can no longer access your PC.

Open Control Panel - Programs and Features, order that list by Date Installed

Check for any software installed on that date, like TeamViewer or LogMeIn, if you find any remoting application like those, uninstall it

Other than that, you have taken all the right steps and your PC will be fine, you do not need to worry about this further . .