Windows 10: Teleprompter Pro app for Windows just purchased, but where is it?

I just purchased Teleprompter Pro and can't see to download or install it on my PC. At one point it would ask me to log in to my Microsoft account, which I did, I could see the purchase but where do I get it from? I saw something about "not have any devices linked to my Microsoft account. I don't know what to do. How to I get this program installed on my Windows 10 PC??

:)

 

Staff Pad in-app Purchase

Hello Sharon,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



To serve you better, please share this:

Are you trying to purchase the app from Windows Store?



Try the below methods and check:

Method 1: I would suggest you to run the inbuilt app troubleshooter.

Follow the steps:

• 
  Press “Windows” + “X” and select Control Panel.
  
• 
  Select Troubleshooting and select View all on left hand side of the screen.
  
• 
  Select the App and follow the instruction to troubleshoot.
  

Method 2: I suggest you to follow the steps below to reset the Windows store:

• 
  Press the “Win Logo” + “R”
  
• 
  Type: WSReset.exe and press “Enter”.
  
• 
  Restart the computer and check.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thanks and regards,

Jenith

 

Windows 10 Store sharing purchased apps

Hi,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Have you added any alias to your Microsoft Account, from which you have purchased the apps?
  
• 
  Are you able to view your purchased app other all the Microsoft account, from which you are logging in to your computer?
  

I would suggest you the run Windows store app troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Windows store Apps.
  
• 
  Follow the on screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Unable to purchase app in store

Hello Nraina thank you for posting.

Here are some suggestions you can try in order to solve this issue.

• I would suggest you log with your Microsoft Account on
  https://account.live.com make sure your birth date, time&date and the time zone are correct.
  

• If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.
  

• Please also log with the same Microsoft account to
  http://www.xbox.com and make sure you have created you Gamertag.

• As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)

Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

Here is another forum posting that might be helpful.

Unable to Purchase an App in Windows Store

Kind Regards