Windows 10: Terrible Customer Service In Response to Windows 10 Update Bug

My computer updated with the new Windows 10 update on the evening of February 16th. Up until that point, my computer was working perfectly normally. When I went to use my computer on February 17th it would power on but would boot up appropriately, giving a blue screen. I called Windows IT support for help that evening and after being on hold for roughly 30 minutes someone tried to walk me through various different steps to fix my computer. Unfortunately none of these steps worked to fix my computer and I was provided with a case number and told I was being escalated to Level 2 support. They "tried" to "live escalate" me to level 2 support but after almost 1 hour on hold, I was told they could not connect me with Level 2 support and they would have to call me back at a time of my choosing. I picked 8pm the following evening, because of work commitments. On night 2 of trying to fix my computer, I sat waiting for a phone call for 1 hour. After 1 hour I called them back, again having to go through all of the intake information as no direct line was provided to me, even after I requested it, they immediately apologized and said someone would call me within the hour. No phone call took place. On night 3 of trying to fix my computer I again had to call and go through the intake information as I still did not have a direct line for customer support for Level 2. I was on the phone for almost 1 hour, explaining again that I was just trying to reach Level 2 support, and I was told they would live escalate me again, which again failed. They then promised someone would call me back within 30 minutes. I reluctantly hung up the phone, waiting for a phone call which did not happen. I called back after waiting for 1 hour and spent almost 2 hours on the phone, again going through the intake information, explaining my case again, and trying to advocate for myself and my case. Despite multiple attempts at explaining my work schedule and my availability for level 2 support, I was not connected with the appropriate support team to fix my computer, and was given the same repetitive but unhelpful "customer service", spending most of my time on hold, listening to hold music. On the 4th night, I was not able to call because of late work hours and Microsoft support called me and said they were sorry to have missed me, but this was their attempt to help me and I needed to escalate again myself if I wanted assistance. I did not try to call on the 5th night as I knew I was furious and would not have a productive conversation. On the 6th day, I called during the day to schedule a callback time as they had repeatedly told me the only way Level 2 support can help me is by scheduling a call back time. I selected a time and they promised me a 30 minute window. After waiting for 45 minutes with no help and no phone call received, I took the initiative for the 4th time this week, to call, go through the intake information again, and was promised my call would be picked up in the next hour. I then proceeded to sit on hold for 2 hours with no response.


Microsoft customer service is hands down the worst I have ever dealt with. They have no respect for your time and inconvenience after their error, take no ownership for their mistake in their upgrade, and do not follow through on any of their promises to help.


Has any body found any way to fix their mistake without having to use their "customer service"?

:)

 

Windows 10 Update Orchestrator Service

found similar error in the 'System' log, during the restart after installing the update, is this normal for windows 10? Does everyone faced such thing? The update seems to have settled, in the status I've see 'Success', there seem to be no other errors.

The "Update Orchestrator Service" service is turned off due to an error
The return from the operation was due to the timeout.

code 7023 source of Service Control Manager

EventData

param1 Update Orchestrator Service
param2 %% 2147549471
550073006F005300760063000000

Keywords 0x8080000000000000

after 20 seconds
The C: \ Windows \ system32 \ MusNotificationUX.exe process initiated the "Restart" action for the DESKTOP computer on behalf of the user due to: Operating system: Service pack installation Scheduled

The update was installed
KB4103727 OS Build 16299.431

Thanks.

 

Windows Updates failed to instal

I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

Step 1 Register DLL files.

=================

By trying this step, we can check if the update engines are working properly.



1. Close all instances of Internet Explorer.

2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



Note: There is a space between regsvr32 and atl.dll



3. Similarly, one by one, register the files listed below:



Regsvr32 msxml3.dll

Regsvr32 wuapi.dll

Regsvr32 wuaueng.dll

Regsvr32 wuaueng1.dll

Regsvr32 wups2.dll

Regsvr32 wucltui.dll

Regsvr32 wups.dll

Regsvr32 wuweb.dll

Regsvr32 qmgr.dll

Regsvr32 qmgrprxy.dll

Regsvr32 jscript.dll



Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



Step 2 Verify the relevant Windows Update services.

=========================================

1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

2. Double click the service "Automatic Updates".

3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

6. Then please click the button "Start" under "Service Status" to start the service.

7. Please repeat the above steps with the other services:



Background Intelligent Transfer Service

Event Log

Remote Procedure Call (RPC)



Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



If it still does not help, let's proceed to step 3.



Step 3 Reload the Update temporary folders.

===================================

One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



Net stop WuAuServ



2. Click Start, Run, type: %windir% and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



Net start WuAuServ



Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.

 

Creative X-Fi Soundcards and Windows 10 Fall Creators Update 1709 = Complete Disaster / Not Working

Thank you for trying to help , i did tried your suggestion but it did not work :/ , nothing seems to make it work on Windows 10 Fall Creators Update 1709. In the meantime i have bought a new SoundBlasterX AE-5 and it did installed flawlessly , no problems whatsoever. it is up to Creative ( drivers ) and Microsoft ( bug fix ) to fix this huge bugs with Audio.

Kind Regards: Chispy