Windows 10: "That Microsoft account doesn’t exist. Enter a different account or get a new one."

Discus and support "That Microsoft account doesn’t exist. Enter a different account or get a new one." in Windows Hello & Lockscreen to solve the problem; Hello, I am get the above message when trying to sign in on my laptop, as a user, so that I can sync my phone etc. I am trying to use our company... Discussion in 'Windows Hello & Lockscreen' started by NathanDwyer1, Mar 25, 2020.

  1. "That Microsoft account doesn’t exist. Enter a different account or get a new one."


    Hello,


    I am get the above message when trying to sign in on my laptop, as a user, so that I can sync my phone etc.


    I am trying to use our company 365 account.


    I'd like to sync all my work details and not use my personal Microsoft account


    Thanks

    Nathan

    :)
     
    NathanDwyer1, Mar 25, 2020
    #1

  2. Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    <Screenshot removed for PII>
     
    IaroslavBashtanar, Mar 25, 2020
    #2
  3. Nikhar_K Win User
    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



    However, it would be great if you can help us with the details requested below:



    • Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
    • Are you facing this issue only on a particular computer or on every computer?


    Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Mar 25, 2020
    #3
  4. Zakin Win User

    "That Microsoft account doesn’t exist. Enter a different account or get a new one."

    Strange Windows 10 User Account issue.

    Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

    I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

    It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

    EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown "That Microsoft account doesn’t exist. Enter a different account or get a new one." :(
     
    Zakin, Mar 25, 2020
    #4
Thema:

"That Microsoft account doesn’t exist. Enter a different account or get a new one."

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