Windows 10: That microsoft account doesn't exist. enter a different email address. Need help, got new...

BrendaE. Todd · Jul 12, 2021

I got a new Windows 10 computer and was trying to set it up. I managed to lose my husband's msn email account and can't seem to get it back. Saying account does not exist, then another is saying it's part of a reserved domain. Please enter a different email address. Please help me. I just need to get his email account back, which he has had for over 20 years. Thank you.

:)

Tetsujin · Jul 12, 2021

How can I un-link my current Microsoft account that is tagged to my Windows activation license and link it to a new Microsoft account?

You don't make a new account & try to move your entitlements to it, you change the email address associated with the original account.

From Microsoft Support - Change the email address or phone number for your Microsoft account

I want to use a different email address or phone number to sign in

You can use any email address or phone number you have listed as a
username to sign in to your Microsoft account. If you want to sign in
with a specific one or change the one you're signing in with, here's
how:

Sign in to Manage how you sign in to Microsoft with your Microsoft account. If you’re having issues signing in to your
Microsoft account, go to Microsoft account help.

Note You may be prompted to enter your Microsoft account password, or
to enter a code sent to the email address or phone number listed in
your account's security information. By providing this info to us, we
know the request is coming from you.

If you want to use an existing email address or phone number, go to step 6. If you're adding a new email address or phone number, go to
step 3.

If you selected Add a phone number, go to step 5. If you selected Add email, choose whether to add:
a. A new email address. Select Create a new email address and add it as an alias, and then follow the instructions.

b. A non-Microsoft email address (such as an @gmail.com or @yahoo.com email address). Select Add an existing email address as a Microsoft
account alias, and then select Add alias.

After you've added the email address, you'll be asked to verify that you're the account owner:

a. Select Verify next to the new alias. A message is sent to the account for verification.

b. After you receive the message, select the included link to confirm that you own the account.

If you selected Add a phone number, follow these steps:

a. Select your country from the list.

b. Enter the phone number you
want to use, and then select Next.

c. When you add a new phone
number, we'll send a text message to that number to verify it. Enter
the code in the text message, and then select Next.

Under Sign-in preferences, select Change sign-in preferences.

Either select the check boxes next to the aliases that you want to use to sign in or clear the check boxes for the aliases that you don’t
want to use to sign in, and then select Save.

Click to expand...

Michael A Falcon · Jul 12, 2021

That Microsoft account doesn't exist. Enter a different account or get a new one.

Somehow my msn email account is no longer active I keep getting the error msg "That Microsoft account doesn't exist. Enter a different account or get a new one." I created a new outlook email account and my old msn emails are there.. I tried sending an
email to the deleted msn email account and the email bounces back. This all happened when I was playing around with the alias in the msn email account. How can I get back the msn email address Thank you

Michael

Nikhar_K · Jul 12, 2021

Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.

However, it would be great if you can help us with the details requested below:

Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?

Are you facing this issue only on a particular computer or on every computer?

Please reply with more information on the issue to help you with the appropriate troubleshooting steps.

Regards,

Nikhar Khare

Microsoft Community - Moderator

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