Windows 10: The computer is frequently getting restarted when Cisco Webex is run.

Discus and support The computer is frequently getting restarted when Cisco Webex is run. in Windows 10 BSOD Crashes and Debugging to solve the problem; When Cisco Webex is run then computer shows blue screen and then get rebooted. In the Event viewer following error is foundThe computer has rebooted... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by WindowsUser_589, Mar 25, 2022.

  1. WINDOWSUSER_589
    WindowsUser_589 Win User

    The computer is frequently getting restarted when Cisco Webex is run.


    When Cisco Webex is run then computer shows blue screen and then get rebooted. In the Event viewer following error is foundThe computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 0x0000000000000004, 0x0000000000000002, 0x0000000000000000, 0xfffff8038103563a. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 5aa950e3-6083-4990-89f1-2b9e2f86735f.Detail XML View- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System>&n

    :)
     
    WindowsUser_589, Mar 25, 2022
    #1
  2. ANDREROBERGE
    AndreRoberge Win User

    Why does Cisco WebEx only work by running a temporary application?

    When starting or joining a Cisco WebEx meeting using Chrome on Windows 10, it always requires the use of the provided temporary application. Why does the add-on not work or what is required to get it to work?

    Step 1 - Cisco WebEx Extension

    The Cisco Webex Extension appears to be installed. Installing the extension is Step 1 of 2.

    The site prompts for the installation of the extension

    The computer is frequently getting restarted when Cisco Webex is run. LNMyU.png


    Chrome prompts to install the extension

    The computer is frequently getting restarted when Cisco Webex is run. TKZTW.png


    The extension shows up as installed

    The computer is frequently getting restarted when Cisco Webex is run. oMyMn.png


    Step 2 - Install the Cisco WebEx add-on

    Step 2 is shown and after downloading the executable and running it, nothing appears to happen. The only way to start or join a meeting is to use the provided temporary application.

    The computer is frequently getting restarted when Cisco Webex is run. ptNJJ.png


    Using a temporary application

    Joining a Meeting Using 'Run a temporary application' describes the only process which works.
     
    AndreRoberge, Mar 25, 2022
    #2
  3. SETH
    Seth Win User
    Why does Cisco WebEx only work by running a temporary application?

    According to this Cisco Collaboration Help article last updated on Jun 11, 2018:

    It also lists limitations for using the Chrome extension:

    So it's likely that it just doesn't work anymore. The article referenced in the announcement suggests that you now can use a HTML5 based solution that doesn't require any extensions anymore.
     
    Seth, Mar 25, 2022
    #3
  4. MOSTEVE123
    mosteve123 Win User

    The computer is frequently getting restarted when Cisco Webex is run.

    BSOD - crashed during Cisco Jabber VOIP call and Cisco WebEx Meeting

    hi,

    i am analyzing a dump sent to me from another computer. the BSOD occurred while he was using a Cisco Jabber VOIP call and a Cisco WebEx meeting. error on screen was: “IRQL_NOT_LESS_OR_EQUAL” *Mad

    any further analysis of this mini-dump would be appreciated.
     
    mosteve123, Mar 25, 2022
    #4
Thema:

The computer is frequently getting restarted when Cisco Webex is run.

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