Windows 10: "The CPU isn't supported" error true or not

I've posted to this site about the same issue, but I'll repost here as well (Is my graphics display or Bluetooth device compatible with Windows - Microsoft Community) - I also reposted here (CPU not supported. - Microsoft Community)

I have exactly the same problem, Windows 7 Sp1 (32bit version) - as that's what I built the machine with, Core i3 CPU. The Windows 10 update program says my CPU is not compatible, no NX support. I have updated the BIOS to the latest version, and made sure NX support is in the bios. This PC is my Media Center PC.
I upgraded an older PC that had an Intel Pentium e5400 CPU, which was running Windows 8.1 Pro (originally it came with Windows 7 x64 version).
I then did an install of the Windows 8 via the e5400 machines Windows 8 installation key as the install is no longer in use on my e5400 based cpu machine (just the basic install) on the Core i3 CPU machine, and Windows 10 Upgrade then said that this same PC was fine, and installed Windows 10 Pro on the machine. The only issue, is that it's installed both of my Machines with the same Product Key. The Core i3 machine still has its Windows 7 install, which still says the CPU is not compatible, but it's running Windows 10 Pro in another partition fine.
I think Microsoft need to fix up the upgrade tool, as I want to get another Windows 10 license for my Media Center machine, based on the original Windows 7 install. I don't think that both machines are supposed to use the same installation key.

 

Hi PeterB, thanks for the input. Have you given this feedback to Microsoft?

 

Yes I have given this feedback to Microsoft, so far they haven't replied officially as to the bug (although I think one of the people works for Microsoft as they said I should phone customer support to tell them I re-used my old Windows 8 license key on a second machine).

My Windows 7 Sp1 box has all the patches, including the Patch that is supposed to fix the CPU detection bug (https://support.microsoft.com/en-us/kb/2952664) but that doesn't fix the issue. The bug still remains.

I might give the Customer Support number a call for the sake of it and see what they have to say.

 

I backed up my BIOS, went to AI tools and found an Application by ASUS to update my BIOS. I upgraded to:
0502 7/16/2010

I still get the "You can't install Windows 10 because your processor doesn't support NX" error.

To overview my systems:
Have 1 TB hard drive
3 partitions
partition C: Windows 7 Pro SP1 32-bit <-- current one I'm working on
partition D: Windows 7 Pro SP1 64-bit <-- gaming
partition E: space for files <-- used to save files on, backup

I went to my gaming partition and found out that Windows 10 can install fine. No errors. I haven't installed it yet. I want to see if my main partition can really work with Windows 10 or not.

 

I just spoke with Microsoft, and the guy said I need to call the Windows specialist team who can do this (provide me with a product key for Windows 10 based on my Windows 7 product key) for me. I am in Australia, the number he has given me 888 725 1047 or 1877 696 7786, I assume must be a United States based number. The number I first called 13 20 58 (Domestic) is a local Australian number. There must be an easier way? What's the international code for the USA?

Edit: Just found out, 0011 + 1 + number. However there's a 1 hr and 30 minute queue for support. That phone call would cost me a ridiculous amount of money.

Edit: I might be stuffing around for nothing - if this post is correct (

Windows 10 Upgrade License Key - Microsoft Community) - the installation is Pre-Keyed, so I don't need a different installation key. The Hardware ID's of my machines are recorded back in the Microsoft Servers, so it tracks the license anyway. I can just boot off the installation USB key, press Skip on the License Key and it should activate itself once I boot into Windows 10 - Testing now....

Edit: Tested an install on my Media Centre PC without entering the product Key (just choose Skip each time) and the installation successfully activated. It's got a different Product ID to my other PC.

 

timberwolf,
I used the CPU-Z also! it verifies CPU IS COMPATIBLE, however I continue getting the same response "CPU not supported" error!
I have 4 computers, this being the oldest, but it has all the tools necessary to run 32 bit OR 64 bit Windows 10 with no problems!
I have spoke to MS techs in another forum and they are aware that the app "could have a bug" and are working on a fix!
Especially if people that only had their computer since this LAST CHRISTMAS are experiencing the SAME "CPU NOT RECOGNIZED" ERROR when trying to get their FREE NEW Windows 10 O.S.!
I can't EVER recall getting a FREE ANYTHING from Microsoft.... Let alone getting it FREE NEW O.S. and WITHOUT primitive problems that should have been repaired before releasing to public!
It could also be a way for computer companies to boost sales of NEW computers!
I wonder if the Windows 10 error isn't a PRELUDE to problems in the future and a WARNING!*Shock

SO...if you find a cure please share it! I can't wait to see what causes this error!

My computer-
>OS - Windows 7 Home Premium SP1 (both 32/64bit) With all completed updates
>Processor- Intel Pentium 4 HT - 2.80 GHz
>Memory (RAM) - 4.00gb
>Graphics -ATI RADEON HD 2400 PRO
>Gaming Graphics - 1791mb - total Reserve
>Primary HD - WD 1 TB (845 GB FREE)
> Direct X version 10
> Primary Monitor Resolution 1280 x 1024

=======================================================================================
Basic MS Windows 10 - 32 bit requirements:
>1GHz or faster
> Memory (RAM) - 1 GB for 32bit........2 GB for 64bit
> Graphics - Direct X 9 or Later
> Display Minimum - 800 x 600

 

There is a DEP setting in Windows that you may need to turn on: Go to Control Panel > System > Advanced system settings > Advanced tab > Performance "Settings..." > Data Execution Prevention tab > choose the second option ("Turn on DEP for all programs and services except those I select"). Hit OK, and restart the computer.

Weird that the setup program doesn't look at that option to see if it's toggled wrong!


Installation worked for me when I had DEP enabled in both the BIOS and in Windows.

 

AySz88,
Thank you for responding and I will try that and let you know if it works!
Check out the following address of Gorden Kelly from FORBES MAG..... He has been following Windows 10 for a long time and has some interesting info which EVERYBODY should be aware of!

Windows 10 Starts Charging For Missing Features - Forbes

 

Gah, Gordon Kelly is an idiot who has been using his articles to try and force Microsoft to do his biding. He writes them as troll bait, and makes comments in them that are patently false, and then backpeddles the rest of the article and tries to justify his conclusions with questionable logic.

Case in point, he makes it sound like you can't play solitaire for free. In fact, he says point blank:

This is in fact false, which he sort of tries to backpeddle on when he further says

This also seems to be false, at least I haven't seen any video ads, and I've played hundreds of hands. There are only static image ads as far as I can see. If there are video's, it's so rare that it's almost impossible to see, so the claim that these ads play between each hand is also false.

What's even more ironic, he talks about charging for DVD playback and WMC, but he seems completely unaware that you had to buy WMC in Windows 8, and it did not include DVD codecs either by default. Solitaire was not included in Windows 8 either, and was the same exact app, and had ads, just like now. Nothing different. The only difference is that Solitaire is no pre-installed whereas in 8 it wasn't.

Regardless, Don't listen to Gordon Kelly, he's lying to you.

 

And you trust him?? He's an anti MS shrill. He has zero credibility when it comes to reporting on Windows.

 

There are very FEW I trust when it comes to technology! However when I joined this forum it appeared from posts that there were others that thought as I do..... so USING Gordies recent column as bait...(sort of, sorry) I just verified my beliefs and thank you as well!
I followed GORDY,somewhat prior to when Win 8 was going to be released....and even then I thought "where in the hell did this guy get credibility?"
But as it turned out Win 8, (at least from my beliefs) is just another mistake like Windows MILLENNIUM!
Personally....Windows 7 has been working Flawless for me and my business machines!

 

Mystere,
There are very FEW I trust when it comes to technology and old GORDY IS NOT one of the FEW!
However when I joined this forum it appeared from posts that there were others that thought as I do..... so USING Gordy's recent column as bait...(sort of, sorry) I just verified my beliefs and thank you as well!
I followed GORDY,somewhat prior to when Win 8 was going to be released....and even then I thought "where in the hell did this guy get credibility?"
But as it turned out Win 8, (at least from my beliefs) is just another mistake like Windows MILLENNIUM!
Personally....Windows 7 has been working Flawless for me and my business machines!

Also....The horror stories I've been hearing and reading about concerning the "GET WINDOWS 10" app do appear to be legitimate and people are giving up Win 7, 8 and 8.1 using CLEAN INSTALL and then finding out they need a charge card when calling MS Techs for troubleshooting the Windows 10 downloads!

 

Can you post links where this is claimed?

 

Over in the Microsoft answers thread one guy found a workaround for the nx feature missing, copied post below

CPU not supported. - Microsoft Community

Hi guys
I posted this on technet - but here's a copy/paste from Windows 10 not compatible with an i5 processor?

Hi,
I had the same issue, and couldnt find anything in the BIOS to enable the NX bit.
After lots of research, found I could by using BCDEDIT to turn on NX - it worked!
Brief guide:
Start CMD prompt as Administrator
BCDEDIT enter
shows you the current entries
to enable the NX bit always (which is what I did to pass the Windows 10 update check)
bcdedit /set nx alwayson
You'll get a "Command completed successfully" - then REBOOT and try to run your update - you can force an immediate update by downloading and running the MediaCreationTool.exe from Windows 10

 

Meh, obvious Apple shill is obvious