Windows 10: the graphics adapter causes my computer to black screen

the graphic's adapter driver causes the monitor to go black when 'Iam working on the computer but i don't kno much about drivers so can u find a similar driver like this one : IntelR G41 Express Chipset Microsoft Corporation - WDDM 1.1 and this is my computer detailsrocessor IntelR CoreTM2 Quad CPU Q6600 @ 2.40GHz 2.40 GHz Installed RAM 4.00 GB Device ID CEC83830-C081-46AC-A5AF-8BF59BFF9DD2 Product ID 00328-10000-00001-AA533 System type 64-bit operating system, x64-based processor and since iam playing games i want a driver which will run smooth with out making it lagging sinc

:)

 

KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

Hi HM Arif Ur Rahim,

Thank you for posting your question in the Microsoft Community Forums.

I would like to let you know that some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

Please answer these questions to get more clarity on this issue:

1. What is the make and model of the PC?
   
2. Have you updated the display driver via Device Manager on the computer?
   

However, let us follow these methods and check if that helps.

Method 1: As you have started the PC in Safe Mode, suggest you to uninstall the display driver and restart the PC. Follow these steps:

1. Open Device Manager.
   
2. Expand Display Adapter.
   
3. Right click your Display adapter and click Uninstall.
   
4. Exit Device Manager.
   

Remember to restart the computer. After the restart the default drivers will install automatically.

Method 2: Make sure that Windows 10 supports your graphics card.

If you’re experiencing a black or blank screen, it may be a compatibility issue with your graphics card and Windows 10.

The best way to do this is to check your graphics card manufacturer website for the latest and most compatible graphics card driver for Windows 10 and to find out about the status of compatibility with Windows 10.

Let us know the result of the steps performed so that we can help you further.

Awaiting your reply.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad

 

KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

Hi,

Thanks for the reply and appreciate your efforts to work on this issue.

Please answer these questions to get additional information for clarity:

1. Are you getting a black screen before signing in to Windows 10?
   
2. Are you getting a black or blank screen after signing in to Windows 10?
   
3. Are you getting a black screen with spinning dots after restarting the device?
   

Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

Suggest you to follow the steps from this article to check if that works.

Troubleshoot black screen or blank screen errors:

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors

Let us know the result of the steps performed so that we can help you further.

Awaiting your reply.

Regards,

Srimadhwa B

Microsoft Community-Moderator