Windows 10: The link to the cortana question

https://aka.ms/AAdv3zu

:)

 

Cortana not working (surface 3)

Hi Tom,

You may experience Cortana issues due to damaged operating system files or corrupted user profiles. To resolve such concern, we'd like to ask the following questions:

• When are you exactly having issues with Cortana? What task are you performing?
  
• Are you getting any error messages?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you perform the series of steps in this
article which lists all troubleshooting steps for Cortana issues.

Let us know if the steps on the link addressed your concern.

 

Cortana

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

This issue can occur if some of the system files are not working as expected.

Suggest you to follow the steps from this article to
troubleshoot Cortana on the PC.

Note: Do not go with the ‘Reset PC’ option for now.

Method 1: Follow these steps to disable Cortana:

1. Sign-in to the PC with your Microsoft account.
   
2. In the search box at the bottom, type Disable Cortana.
   
3. Once the suggestions appear in the list, click Cortana & Search settings.
   
4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.
   

Method 2: Follow these steps to check if that helps.

1. Launch Cortana from the search bar on the taskbar.
   
2. Then, from the left pane click the settings button.
   
3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.
   

Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Link Cortana and gmail

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the concern as you are having difficulties in linking Gmail to Cortana on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)
• Are you aware of any changes on the PC prior to this issue?

We are researching on this issue and reproduced the issue on our lab machines and found that after entering Gmail username and password, it gives the allow option and later in Cortana when we click on Agree. It will circle and will
stuck there.

We would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.

However, we commend and appreciate you for the effort and time you gave to troubleshoot the issue. Hence, I suggest you to leave a

Feedback for this issue and provide us the Feedback Hub link so that our developer team can look into this issue.

Steps to share the Feedback Hub link

1. After submitting the feedback on Feedback Hub, go to the Feedback section of the app.
2. Select the My feedback tab to see your feedback.
3. Select the feedback and then click Share.
4. Once you click on share, a link will be generated like
   https://aka.ms/*****.
5. Click on Copy link and then paste the link in your reply to this message.

We await your response.

Aditya Roy

Microsoft Community – Moderator