Windows 10: The login screen is missing:

For my wife::

Windows 10:
The login screen where I enter the pin is missing the box where I would enter the pin.
It started after the last big windows update. She got it to go into safe mode and asked it to get rid of the latest update but the problem still exists.
Tech support wants her to re-install windows but trying to avoid that route.
All programs seem to be running fine behind the scenes because her computer is a server and the secondary computers can still login to the databases; she just can't log in.

Thanks for any suggestions:

Ed

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Lock vs Login screen screenshot


Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!

 

login screens

automatic login? or am i missing something here...