Windows 10: The PHOTO app on my new HP laptop keeps closing

Discus and support The PHOTO app on my new HP laptop keeps closing in Windows 10 BSOD Crashes and Debugging to solve the problem; I have a new hp lap laptop running windows 10. I have made 3 music videos with photos, I am trying to create a new photo album for my son however it... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by anangelsmum, Dec 23, 2018.

  1. ANANGELSMUM
    anangelsmum Win User

    The PHOTO app on my new HP laptop keeps closing


    I have a new hp lap laptop running windows 10. I have made 3 music videos with photos, I am trying to create a new photo album for my son however it just closes after I click on create now, NO warnings come up or error messages just literally closes as soon as I go to create

    Any ideas please,

    Regards

    RUth

    :)
     
    anangelsmum, Dec 23, 2018
    #1
  2. CAN DORICH
    Can DoRICH Win User

    PHOTO APP

    • Have you tested if the issue is the same when using a different user profile?
    ONLY ONE PROFILE ON MY LAPTOP

    • Are you pertaining to the settings of the font inside the app?
    YES

    • Is the photo app that you're using the built in Photo app?
    YES

    • What is the Windows 10 version and build installed on your computer?
      • You'd be able to have this checked by pressing the Windows button + R on your keyboard and type
        winver on the Run box, and press
        Enter        .

    VERSION 1709 (OS BUILD 16299.431)

    In the meantime, If what you're using is a photo app that you downloaded from the
    Microsoft Store app, I suggest that you reinstall the app to ensure that you'll have the most updated version of your application.

    PHOTO APP IS WINDOWS 10 VERSION INCLUDED IN INSTALLATION BY HP.
     
    Can DoRICH, Dec 23, 2018
    #2
  3. TEDHOEFFKEN
    TedHoeffken Win User
    my photos app keeps closing on it's own

    my photos app keeps closing on it's own
     
    TedHoeffken, Dec 23, 2018
    #3
  4. PRAHALAD ARAMANDA
    Prahalad Aramanda Win User

    The PHOTO app on my new HP laptop keeps closing

    Windows 10 Photo App unable to sync photos

    Hi,

    I realize that you face difficulty with photos app. I will certainly help you.

    To assist you better, let us know whether you are using same Microsoft account to login to the Windows photo app on both laptop and Desktop.

    If not I suggest you to use same Microsoft account to log-in both laptop and desktop.

    Then sign out of the photos app and restart the system. Then login again into Windows photo app and check.

    If the issue persists, I suggest you to remove and re-add the source location within the windows photo app. Please follow below steps to change the source location.


    • Type photos in search bar and press enter.

    • Then click on settings (gear icon) in photos app and under
      sources section add the path where photos are saved.
    Please get back to us if you still face any difficulty with photos app.

    Thank you.
     
    Prahalad Aramanda, Dec 23, 2018
    #4
Thema:

The PHOTO app on my new HP laptop keeps closing

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