Windows 10: The store errored out and charged me EIGHT TIMES over two transactions for an order that...

Discus and support The store errored out and charged me EIGHT TIMES over two transactions for an order that... in Microsoft Windows 10 Store to solve the problem; I need help reaching the right people. So far, it's not any of the three departments I spoke with - Accounting, Sales, or Technical Support. Because... Discussion in 'Microsoft Windows 10 Store' started by EffBee, May 22, 2020 at 2:27 PM.

  1. EffBee Win User

    The store errored out and charged me EIGHT TIMES over two transactions for an order that...


    I need help reaching the right people.


    So far, it's not any of the three departments I spoke with - Accounting, Sales, or Technical Support. Because the store errored out during checkout, and didn't complete the actual order, the order is not showing up in my account, but I do have a screenshot of the actual error code, a case number, and as of right now, out of the eight original charges that appeared for the cost of Windows 10 Home, Five are still on my bank account, and that's over $700 bloody dollars that I need.


    I feel angry, helpless, and frustrated that I can't get anyone to escalate this to someone who can verify the logs for the site at least, look at my screen shots, and fix this damn problem with the transactions.


    My bank tells me it will take FORTY FIVE DAYS to get the chargebacks done. 45!!! No!


    Please help.

    :)
     
  2. RAC72 Win User

    error msg "Transaction was interrupted before it was completed"

    the purchase is thru Sniper Fury and goes thru MS Store and appears to be only thru sniper fury as I can download from store ok. The troubleshooting steps that were posted for this issue on insider site but nothing has worked even wsreset. When I tried to
    make a purchase I got this error give it another try something went wrong
     
  3. Pavan_N Win User
    error msg "Transaction was interrupted before it was completed"

    Hi,

    Thank you for posting your query on Microsoft Community.

    Please answer these questions to assist you better.


    • Are you making purchase through Windows Store?

    • What troubleshooting steps have you tried?

    • Is the issue specific to purchase of Sniper Fury?

    • Are you able to download other apps and games from Store?
    I would suggest you reset the Windows app store and check if it helps to resolve the issue.

    • Right Click the Start screen (bottom left hand corner).
    • Click on "Run"
    • Type: "WSReset.exe" and hit enter.
    Once you have performed the above step try to make purchase from store and check

    Hope this helps. If any other issues get back to us. We are glad to help you.

    Thanks
     
  4. The store errored out and charged me EIGHT TIMES over two transactions for an order that...

    Error Code On Store

    Hi Nixodus,

    To download a game without this error, we suggest that you try resetting the Windows store with the following steps:

    • Press Windows Key + R.
    • Type, WSReset.exe, then hit enter.

    Update us on the result.

    Regards.
     
Thema:

The store errored out and charged me EIGHT TIMES over two transactions for an order that...

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