Windows 10: The supplied kernel information version is invalid

Discus and support The supplied kernel information version is invalid in Windows 10 Support to solve the problem; Today I boot into my Windows 10 x74 and a red box appears in the center of the screen with the sentence "The supplied kernel information version is... Discussion in 'Windows 10 Support' started by coderjoe, Jan 28, 2018.

  1. coderjoe Win User

    The supplied kernel information version is invalid


    Today I boot into my Windows 10 x74 and a red box appears in the center of the screen with the sentence "The supplied kernel information version is invalid." Wtf? I googled that and did a recommended admin powershell command

    Code: PS C:\WINDOWS\system32> sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. PS C:\WINDOWS\system32>[/quote] And no errors were found. I rebooted and get that same red box and invalid kernel information notification. Can anybody suggest what is going on? I have also had other issues recently booting, where is get a BSOD with stopcode errors such as a page fault, or irql not less or equal, etc.

    I recently (about a month ago) upgraded my desktop pc to a Ryzen 7 cpu with a new Gigabyte AB350N Gaming Wifi motherboard and new RAM (two 16GB, 2400Mhz); that invalidated my Windows 10 license so I had to allow Microsoft remote access to re-validate my license; that was 2-3 weeks ago and only today did I get the red box with the invalid kernel version alert which is disturbing. My system currently has Windows 10 x64 on a 240GB SSD, an ssd internal data drive, an internal sata drive, and I have Linux Mint 18 on an M.2 drive.

    UPDATE: So i did a ctrl+alt+del to bring up the Task Manager and I see the offending program causing the red box with the invalid kernel information version is an app called "Time Management Application". I clicked for details on that and see it is
    C:\ProgramFiles (x86)\GIGABYTE\Smart Time Lock
    and the app in that folder is AlarmClock.exe

    I also noticed in my list of apps to Remove, when sorted by date, that on Jan 25 Microsoft installed "Mail and Calendar" app. Also on Jan 25, "SP Driver" from Mediatek was installed my me in order to access my Umidigi S2 Pro chinese smartphone (malware in that perhaps? i do run Malwarebytes Premium).

    Could I safely remove (or safer yet, rename) AlarmClock.exe and see if that fixes the red box from hell issue?

    :)
     
    coderjoe, Jan 28, 2018
    #1

  2. supplied kernel information version is invalid

    Hi,

    This issue may arise due to the corruptions in Windows components. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

    If the issue still persists, I suggest you to perform SFC scan and check if it helps.

    System File Checker (SFC) is a utility in Microsoft Windows that allows users to scan for and restore corruptions in Windows system files. Perform System File Check (SFC),
    and then check if this fixes the issue.

    Press the Windows button + X
    on your keyboard, a mini dialogue box will appear.

    2. Choose Command Prompt (Admin). You must run the command prompt in Administrator level.

    3. On the command prompt type sfc /scannow
    and hit enter.

    4. If everything went okay and no errors were found, restart your computer and see if the issue re-occurs.

    https://support.microsoft.com/en-us/kb/929833

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Jan 28, 2018
    #2
  3. User1803 Win User
    supplied kernel information version is invalid

    I am having a similar issue with Windows 10 Professional, Version 1703 (Updated July '17), I cannot recover system images over network from a NAS, I am able to recover images from the NAS with an older version of
    Win10 on a usb key, but not with the new one.
     
    User1803, Jan 28, 2018
    #3
  4. pepanee Win User

    The supplied kernel information version is invalid

    Yes, I'd give it a shot. If I were you, I'd rename that AlarmClock.exe file to AlarmClock1.exe, restart the computer, and see what happens.
    Renaming that file will not put your computer at any danger.
     
    pepanee, Jan 28, 2018
    #4
Thema:

The supplied kernel information version is invalid

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