Windows 10: the updates of the past 3 moths have been failing (error 0x8007000d)

i have tried
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth


with no outcome

:)

 

For the past 2-3 weeks,I have been unable to receive e-mails.I keep receiving a message:Not synced yet in Windows 10.

<Original Title: E-mails>

For the past 2-3 weeks,I have been unable to receive e-mails.I keep receiving a message:Not synced yet.Also,during the same period of time,I could not do a Google search.What do I need to do so I can go back to receiving e-mails & be able to do Google searches?

 

For the past 2-3 weeks,I have been unable to receive e-mails.I keep receiving a message:Not synced yet in Windows 10.

Hi,



I realized your concern and will assist you to resolve the issue.

Before we proceed, I need more information to help you better.

• 
  How are you trying to access your Email?
  
• 
  Are you using Mail app or Outlook client?
  
• 
  Since when are you facing this issue?
  

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

Thanks and regards.

 

When updates failed for me I looked up the failing KBxxxx number, manually downloaded and installed the update and this seemed to correct the problem for future automatic updates.

 

just did that and it still failed

 

Hey MasterAndreas,
Have you tried Windows Update Troubleshoot ?
Settings > Update & Security > Troubleshoot (on the left) > Windows Update

You can also try to delete everything in the following folder.
Go to C:\Windows\SoftwareDistribution\Download\ and delete everything in it, then manually check for updates.
Note: Do NOT delete the Download folder itself, only what's in it !

 

tried both still did not update

 

Open administrative command prompt and type or copy and paste these commands:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) chkdsk /scan

4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

https://support.microsoft.com/en-us/...indows-10.aspx

7) shutdown /r (you will reboot the computer so that it is in clean boot)

8) Uninstall or turn off any antivirus program except windows defender

9) remove all non-essential hardware from the computer including printer

10) make sure that if you are using an internet metered connection that the meter is turned off

11) run the windows update troubleshooter: https://support.microsoft.com/en-us/...troubleshooter

12) run through this list too: https://support.microsoft.com/en-us/...-update-errors

13) perform windows updates in clean boot

14) post any failed KB# with error code into the thread

15) in the left lower corner search type winver and in the pop up about windows view the windows version and build. Post this information, version and build, into the thread

16) open the microsoft catalog: Microsoft Update Catalog


17) attempt to download manually any failed KB# while in clean boot, with non-Microsoft malware off or uninstalled, and with are non-essential hardware removed from the computer


https://support.microsoft.com/en-us/...ows-update-faq
https://support.microsoft.com/en-us/...-update-errors
This is an older windows update troubleshooter but it specifically lists the error that you displayed:
The following list provides an overview of the tasks that the Windows Update Troubleshooter performs:
DIAG_WindowsUpdate - Detects problems that may prevent you from keeping your computer up to date.
RC_ DataStore - Detects the following potential Windows Update Database errors:
0x80070002
0x8007000D
https://support.microsoft.com/en-us/...troubleshooter

If all of the above fail there are more troubleshooting steps.

 

i run the first command and it completed after 11 hours here is the result MEGA


```
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
```

 

The cbs log does display that the corruption was fixed. That was a long time for it to run and that may have been what prevented the windows updates. But continue with each of the steps so that things that can potentially interfere with updates are addressed.
Please display the dism and chkdsk results and the progress with the other commands.

 

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\System32>chkdsk /scan
The type of the file system is NTFS.
Shadow copying the specified volume is not supported.

A snapshot error occured while scanning this drive. Run an offline scan and fix.




also part 5 was already done
i cant see anything in the startup tab in TAKSMR.exe even thought some do auto start

 

See if you can perform these steps:
1) open administrative command prompt
2) type or copy and paste: chkdsk /x /f /r

You should see:
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.


C:\Windows\system32>chkdsk /x /f /r
The type of the file system is NTFS.
Cannot lock current drive.


Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type Y

Then reboot and allow the chkdsk command to run. It may take hours depending on the size of the drive and the amount of drive file corruption. So plan to run the chkdsk command overnight.

In the morning when the chkdsk has completed open administrative command prompt and copy and paste these commands: (all of the commands can be run at one time)

Net stop bits
Net stop wuauserv
Net stop appidsvc
Net stop cryptsvc
Del %ALLUSERSPROFILE%\Microsoft\Network\Downloader\qmgr*.dat /Q
Del "%HOMEDRIVE%\Users\All Users\Microsoft\Network\Downloader\qmgr*.dat" /Q
Del %WINDIR%\SoftwareDistribution\*.* /s /Q
Net start bits
Net start wuauserv
Net start appidsvc
Net start cryptsvc




Then attempt windows updates.

If windows updates is successful the troubleshooting is completed.


If windows updates fails proceed to the next steps:


1) Please create a bootable windows 10 iso: Download Windows 10
2) Create a brand new restore point.
3) Create a backup image using Macrium: Macrium Software | Your image is everything
4) Make sure the backup image is on a drive other than the affected drive.
5) perform an in place upgrade repair using the bootable windows 10 iso.

Method to perform an in place upgrade repair:
1) power on the computer > boot to desktop > open file explorer > click this PC > click local disk
2) insert the bootable windows 10 iso flash drive into any USB port
3) identify the windows 10 iso within file explorer > click on the file > look for setup or setup.exe > launch it
4) choose language, time, currency, and keyboard
5) do not click on install as this it the method for a clean install where you delete partitions, format the drive, create an unallocated drive, and install a new version of windows.
6) look in the left lower corner and click on repair your computer
7) follow the steps in this link: Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials

 

C:\WINDOWS\system32>chkdsk /x /f /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

what does the command do btw?

 

Whenever you perform chkdsk you have a choice: while the computer is in active use or when the drive is locked for scanning. The locking of the drive for scanning is substantially better but there can be long periods of time in which it is scanning and the computer cannot be used. So you will enter Y when you plan to reboot and not have access to the computer for at least 8 hours. This way the computer drive is being scanned and repaired while you are sleeping or away from the computer.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.


C:\Windows\system32>chkdsk /x /f /r
The type of the file system is NTFS.
Cannot lock current drive.


Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
Then reboot
You must plan no use of the computer for a long period of time for HD and a short period of time for SSD.

 

does the command affect my non-NTFS partions in any way? i have a EXT4 partion there too