Windows 10: The USB device

I setup two computers, a Precision T5500 and an Optiplex 9010, with Windows 21H1. When I plug in a flash drive (the actual drive I used to install the Windows, in fact) to either, nothing happens. They don't show on either in either Explorer or Disk Management. I tried a usb wifi dongle, and it doesn't show up as a networking device in the networking control panel on either machine either. The driver does show up. hwinfo records all the usb devices on the bus on one machine I tested, so the no-show problem is limited to the interface. What might be causing this behavior?

:)

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

 

USB Device - No Media

Hi Huw,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it helps.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + X and click on Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the USB drivers

Uninstall and reinstall the USB drivers from device manager follow the steps below:

• Press Windows key + X and select
  Device Manager.
• Search for USB Drivers and expand it.
• Right click on the USB Drivers and select
  Uninstall.
• Restart the Computer.

Also install the latest USB drivers from the manufacturer’s website.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

USB Device not recognized.

Hello Aeko,

Thank you for posting your query in Microsoft Community Forums. We are glad to help you.

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.

Method 2: Update
the latest USB drivers and check if that helps:

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the USB drivers and select
  “Update”.
  

If the issue persists, uninstall and reinstall the latest USB drivers from the manufacturer’s website.

• 
  

Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.

Thanks and regards,

Jenith