Windows 10: There is trojan in my laptop and not allowing to open any folders and control panel

on 26 November 2022 I found that I can open file explorer but I can't open any folders. whenever I try to open any folder it again opens a new tab with the same "quick access" page. I tried running Microsoft quick scan, full scan, safe scan it shows trojan and when I clicked remove or quarantine, it wont remove it. Even I tried other third party software like Malwarebyte, AVG, Avast, TotalAV to remove it. but it can't be removed. I can't even open control to uninstall any suspicious program. When I search and click control panel it again opens file explorer where I can't open any other folders

:)

 

windows 10 control panel

Hello,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you want to know how to access the control panel in Windows 10?

I certainly understand your concern and will try my best to help you.

I would suggest you to try the following steps to open the Control Panel in the system.

Step 1: Opening Control Panel in Windows 10.

• 
  Open Run command box by simultaneously pressing Windows and R keys (Windows + R).
  
• 
  In the Run dialog box, type
  Control and then press Enter key to open the classic Control Panel.
  

Step 2: Access Control Panel in Windows 10 from desktop.

• 
  Right-click on the Start button (Windows logo button at the bottom-left corner of the desktop) and then click Control Panel to open the same.
  

Step 3: Launch Control Panel using search.

• 
  Open Start menu or screen.
  
• 
  In the search box, enter Control Panel and then press Enter key to open the same.
  

Note: You can quickly access the search with the help of Windows + C hotkey.

Step 4: Create Control Panel shortcut on desktop.

• Right-click on desktop, click New, and then click Shortcut.
• In Type the location of the item box, type the following path.

explorer shell:ControlPanelFolder

• Click Next button.
• In the Type a name for this shortcut box, type Control Panel, and click Finish button. You can now double-click on the Control Panel icon on the desktop to quickly launch the same.

Step 5: Pin Control Panel to Start or taskbar.

• 
  In the Start search box, type Control Panel.
  
• 
  When you see search results, right-click on Control Panel entry and then click Pin to Start to pin it to the Start menu or screen.
  

Note: Clicking Pin to taskbar will pin the Control Panel to taskbar.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

windows 10 control panel

Step 2 does not work at all. Anything from File Explorer and above does not launch at all.

 

windows 10 control panel

Great help.......thanks.....I wonder why Microsoft did not installed it automatically....