Windows 10: This dialogue pops up randomly and/or I try and preview a Word document in File Explorer....

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:)

 

No Word document preview in file explorer


SOLVED - uninstalled Office - reinstalled - now get previews in File Explorer

 

No Word document preview in file explorer


​Since updating to win 10 anniversary edition I cannot get a preview of Word documents in File Explorer - all other files show a preview. This is on a Sony Vaio all in one PC with Office 2010. The mystery is that I also have a Vaio laptop running the identical operating system and apps and this does have doc previews. I have tried repairing the Word app and have compared all the settings on each computer but nothing brings back doc previews on the all in one - get the message "this file cannot be previewed". I would like to uninstall / reinstall Office but I do not have a disk and cannot find an official download of the 2010 version for which I have the key. Microsoft support were polite but stumped.

Any suggestions welcome

 

Win10 File Explorer Preview for Word Docs not working

Hi,

Software: Windows 10 and Office 365, both patched to date.

Problem: File Explorer will not the preview of a Word document in the preview pane. It returns the error: "Word could not create the work file. Check the temp environment." You click ok and then you do get a preview.

Repair steps taken:

I ran Office Quick repair.

I ran Office On-Line repair.

I have uninstalled and then installed office.

I used the Office tool to uninstall and remove all traces.

I did the thumbnail check box.

I confirmed the registry entry : %USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache

I added the folder INetCacheContent.Word

I cleared and reset the options in Internet Explorer.

What caused the problem:

When I first ran into this, it was on a computer that Office 365 was installed from office. com recently.

When we could not preview Outlook files because the default for Office 365 was now 64-bit and Outlook preview required 32-bit.

I uninstalled Office 365 64-bit and installed Office 365 32-bit.

We were able to preview Outlook msg files but not Word files.

This error was repeated on a different computer recently. When I uninstalled the Office 365 64-bit and installed Office 365 32-bit.

Word preview did not work and caused an error every time you select a Word document.

Any insight in how to correct this issue with the error popping up, would be appreciated.

Thank you,

Victor