Windows 10: Threat found that can't be removed from a non existent file

Hello,


Windows Defender keeps giving me this warning. Please note that the file mentioned in the path doesn't exist anymore and whenever I select Actions > Remove, nothing happens. It worries me that it's "active and running" and I have no idea what to do to remove it. I have performed a full scan and also used Microsoft Emergency Response Tool but nothing was found.




:)

 

Activity Reporting error non-existent device

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that a non-existent device is showing in the activity reporting. As you have mentioned that you have removed the device from Manage device limits for all family accounts, I suggest you to try removing the device from the child account
and check if that helps. Please follow the steps mentioned below:

1. Login to
   https://login.live.com with the child account.
   
2. Click on Devices.
   
3. Click on show details for the device that is non-existing.
   
4. Click on More actions.
   
5. Click on Remove PC.
   
6. Click on I’m ready to remove this PC and click on
   Remove.
   

Hope it helps.



Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

WINDOWS DEFENDER IS NOT REMOVING THREATS

Hello PaulPChou,

This one works. You're correct I chose removed but it just doesn't remove the threats it says working and after working the threats are still listed. I ran the safety scanner, reboot, scan in safe mode, scan in clean boot but neither of those works to remove
the listed threats.

Just as I thought all I need is to manually delete the file where it contains the threats list just like a log file.

Thanks for providing the path where it stores the list.

Best regards,

Lelouch

 

How to remove non-existent device permanently?

Hi,

The drivers for your Touchpad is still installed in your PC that's why the device keeps reappearing. You may need to uninstall Touchpad in Device Manager. But since it doesn't appear in Device Manager, we suggest checking the hidden devices. Please follow
the troubleshooting steps shared by Vikrant Yadav on this
link.

Let us know how it goes.

Regards.