Windows 10: Thunderbolt display & Alienware 17 r5

I am having an issue where I am trying to connect a thunderbolt display and when connected it gives me a promt to connect or do not connect. I select connect, but it is not connecting. the display only shows up in attached devices saying its not connected.

:)

 

Thunderbolt Device Manager won't authenticate Apple Thunderbolt Display on Windows 10

I have a new Alienware 15" laptop with a Thunderbolt 3 port. I bought the Apple Thunderbolt 2 to Thunderbolt 3 adapter. When I plug the monitor into the adapter and the adapter into the Thunderbolt 3 port on the laptop, a dialog box ("Approve Thunderbolt
Devices") appears from asking me to approve the connection of the "Apple, Inc. Thunderbolt Display." When I select "Always Connect" or "Connect Only Once," nothing happens. When I go into "Managed Connected Devices" it is not connected. When I select "View
Attached Devices," it shows the "Apple, Inc. Thunderbolt Display" is attached to Port 1. If I click on it, it says "Connection Status" is "Not connected." Clicking on "Not connected" reopens the dialog box to approve Thunderbolt devices as above. Again,
when selecting either approval option, it does nothing.

I've searched the web for this problem many ways and all the advice basically just says to select "Always Connect" which isn't working in my case. Any help would be much appreciated.

 

Alienware R5 update from 1803 to 1809

My Alienware wos updated from 1803 to 1809 I had some problems with blue screen of death(BSOD) then I factory reset it with Dell support assist coz normal recovery wouldn't work now I can't update from 1803 to 1809,now I have latest version 1803 my question
is did Microsoft block update for Alienware R5 ?

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator