Windows 10: Thunderbolt port on HP Omen not operational

The Thunderbolt port on my HP Omen is not visible in the Device Manager and is non-responsive when Thunderbolt devices are plugged into the port. I've ran HP's Hardware Diagnostics and it doesn't see the device in Windows. I exited Windows and ran the UEFI version of the HP Hardware Diagnostics. It sees the port and tests run on the port return an operational status without any malfunctions.

I've downloaded the Thunderbolt software installer for Win 10 - 64 bit v 1.41.1054.0. It produced an 0x80070643 error. The log reports: "Error 0x80070643: Failed to install MSI package."

I've attempted to install the Thunderbolt Control Center from the Microsoft Store and it produces an error as well.

I've tried a factory reset and a list of other fixes in an attempt to remedy this. HP support was no help.

:)

 

HP Omen 15-dc1xxx Thunderbolt 3 issue

Hi all,

I was wondering if you could help me..

I have an issue with the Thunderbolt on my new HP Omen 15".

When connecting a video capture card ( AJA IO XT )
Windows recognizes it but the popup menu saying that "this thunderbolt device is not certified for pc use "
does not show.

I can click on "Always Allow" but nothing happens.
On my other 2 HP laptops, it simply works. Tried windows clean install, bios update, driver update, driver downgrade, installed AJA IO XT drivers, installed older drivers, change the thunderbolt cable, re-installing all the laptop drivers from the HP
support site, tried 1803 windows / 1903, talked to HP support..

So the port works, but windows will not allow me to connect to the card.

Why I cannot see that windows popup window to allow the video card to be powered ....?

Thank you guys!

 

HP Unleashes the Omen X and Omen 17

HP Inc. today launched a new family of gaming products designed specifically for those who demand the ultimate, immersive gaming experience. HP's new high-end gaming products -- the OMEN X Desktop, OMEN 17 Laptop, OMEN X Curved Display and OMEN with SteelSeries accessories -- are engineered to deliver aggressive performance and the flexibility to customize every detail to intensify the thrill of each competition.

"The OMEN X Desktop was built for serious gamers who need fierce performance out-of-the-box in a fully customizable chassis -- something not typically available from traditional PC manufacturers," said Kevin Frost, HP vice president and general manager, Consumer Personal Systems. "HP's engineers combined a unique design that maximizes thermal management with support for industry standard components so that the true enthusiast can always be up to date with the latest hardware to maintain peak performance with a customized rig."







The OMEN X offerings are an extension of HP's unified gaming portfolio announced in May to maximize gaming performance per dollar. The OMEN X brand focuses on overbuilt and over-engineered products meant to deliver bold innovation for gaming customers.

Desktop Performance to Dominate Decisively
The OMEN X features the latest graphics technology up to dual NVIDIA GeForce GTX 1080 and up to dual AMD Radeon R9 Fury X to elevate the performance of any game with stunning visuals. The 6th generation Intel Core i5/i7 processor with overclocking capability paired with a VR-ready GPU will enable flawless Virtual Reality (VR) and immersive 4K experiences for even the most demanding AAA games.

HP engineered superior thermal management allowing customers to stay cool under pressure and get the highest possible performance and full potential of the hardware. This revolutionary thermal management includes a tri-chamber design to separate components and optimize thermals with dedicated cooling in each chamber. The OMEN X Desktop also includes support for up to three 120mm liquid cooling radiators with top mounted exhaust vents and a stand that lifts the case off the ground to help pull cool air in, allowing for maximum ventilation.

Other top features include:

• OMEN Control software provides complete design control, allowing for custom LED light modifications and brightness adjustments in real time
• Chassis adheres to industry standards for seamless upgrades and modifications
• Tool-less access to the internals and a hidden toolkit in the chassis accommodates upgrades

The ability to build a PC from the ground up is crucial for true enthusiast gamers and one of the most significant differentiators of the OMEN X Desktop. Builders and modders can purchase an empty OMEN X chassis as a standalone option for a completely immersive do-it-yourself (DIY) PC experience. The standalone chassis provides the same thermal benefits of the tri-chamber design and industry standards, making a custom build as seamless as end-users expect.

To help guarantee every high-end PC gamer's needs are met with the OMEN X Desktop, HP is collaborating with Maingear to build customized PCs for the ultra-enthusiast. Maingear delivers exceptional build quality, and together with HP, gamers can design the ultimate custom OMEN X build. The Maingear OMEN X Desktop will be available to customers in early 2017 and pricing will vary as a function of the customer's imagination and wallet.

OMEN 17 Laptop Powered by New NVIDIA Graphics
The latest 17.3 diagonal OMEN Laptop is designed from top-to-bottom with the performance gamer in mind. It's now one of the highest performing gaming laptops on the market with the inclusion of the latest NVIDIA GeForce GTX graphics, and one of the most portable measuring just 32.9 mm thin and weighing seven pounds.

The 17 OMEN Laptop is engineered and designed for gamers and provides the immersive experience and versatility required for relentless competition. New features include:

• The latest NVIDIA GeForce GTX 1060 and 1070 graphics technology deliver fast, smooth, and power-efficient gaming experiences
• G-SYNC display technology optimizes gaming by synchronizing the display refresh rates to the GPU
• Quad speakers with audio by Bang & Olufsen and HP Audio Boost for realistic sound quality
• The addition of a mini Display Port adds support for dual 2K or 4K4 output and streaming
• Up to 4K display resolution with 300 nits for another level for sharpness that enhances gaming and entertainment
• VR-Ready support for gamers who want to be ready for the next frontier of gaming with VR
• A 95W polymer battery to support the latest GPUs from NVIDIA for up to 7.55 hours of run time

OMEN X by HP Curved Display - Be Immersed
Display quality affects the overall gaming experience and to round out the OMEN ecosystem, HP is introducing the OMEN X Curved Display, which adds a new level of realism and immersion for end-users. The curved display is the first from HP to offer NVIDIA G-Sync Technology, integrating the latest technologies and more choices for customers seeking wide viewing angles and a smooth gaming experience.

OMEN by HP with SteelSeries - Victory is at Hand
To complement and enhance users' experience with the new OMEN line-up, HP is collaborating with SteelSeries to introduce a line of accessories designed to heighten gameplay and provide the utmost competitive advantage.

• OMEN Headset with SteelSeries features lightweight suspension construction to evenly spread the weight over the entire band, allowing gamers to play longer, more comfortably.
• OMEN Keyboard with SteelSeries enables personalization with over 16.8 million colors to create unique color schemes and allow for color changes in response to gameplay action.
• OMEN Mouse with SteelSeries includes features for unmatched performance including customization like RGB illumination, 6 fully programmable buttons for quicker action, and zero hardware acceleration for 1:1 tracking and precise movements.
• OMEN Mouse Pad with SteelSeries provides a high quality; non-slip rubber base and the precision professionals rely on with a durable smooth, surface.

The OMEN platform software is pre-installed on OMEN PCs and is offered for both the OMEN keyboard and OMEN mouse letting gamers easily take advantage of its many features by offering cross platform support, and features a cloud syncing system to make sure customers always have their favorite settings.

Pricing and Availability

• The OMEN X Desktop is planned to be available at select US retailers on October 16 with a configuration starting at $2,099.99. The OMEN X is planned to be available on HP.com on August 17 starting at $1,799 and the empty OMEN X chassis with a starting price at $599.99
• The OMEN 17 Laptop is planned to be available on HP.com starting at $1,599.99
• The OMEN X by HP Curved Display is planned to be available on HP.com and with select retailers starting in early 2017
• The OMEN by HP with SteelSeries Accessories are planned to be available in mid-September 2016 at HP.com and in retail starting at $79.99 for the OMEN Headset, $99.99 for the OMEN Keyboard, $59.99 for the OMEN Mouse and $19.99 for the OMEN Mouse Pad

 

HP Announces a New Line of OMEN Gaming PCs

Today, HP Inc. unleveled the playing field with the launch of an entirely new, cutting-edge and comprehensive portfolio of OMEN by HP gaming products. Re-designed and re-engineered from the ground up, the new lineup gives esports athletes and competitive gamers the edge and confidence needed to perform at the highest global level. Every inch inside and out of the new OMEN PCs, displays and accessories are packed with features designed to target the needs of gamers around the world, instantly changing the game like never before.

The OMEN X Compact Desktop provides a factory-overclocked GPU from NVIDIA and a versatile form-factor, creating the ability to dock and undock quickly for gaming in any room, or attach the desktop to a backpack accessory for an unparalleled, untethered VR experience. The addition of a backpack accessory to the OMEN X Compact Desktop adds a new dimension of flexibility to the platform, and by expanding the OMEN accessory lineup with a new OMEN mechanical keyboard, a mouse with weight customization, a headset with cushioned ear cups to reduce background noise and mousepads designed for precision, HP is bringing attention to every aspect of the gaming experience.















The new OMEN Desktop offers advanced thermal engineering, a modern powerful design and access to industry standard parts for easy upgradability. To round out the OMEN PC lineup, HP is bringing gamers new OMEN 15 and OMEN 17 laptops, with the latest high-performance graphics from NVIDIA and AMD, high-resolution displays with optional G-Sync and FreeSync technology for fast refresh rates and a single-access service panel.

"OMEN by HP is one of the fastest growing major PC gaming brands today," said Kevin Frost, vice president and general manager of consumer personal systems, HP Inc. "Gamers and esports athletes want the coolest, most innovative and powerful products on the market with the designs they crave. With our reinvention of the entire OMEN portfolio -- from design, form-factor, engineering and performance -- we are helping them compete at the highest level."

New OMEN Gaming Family: Unleash Top-Performance to DOMINATE THE GAME
OMEN X by HP Compact Desktop - Versatility, Flexibility, Mobility and Powerful Performance
The OMEN X by HP Compact Desktop is built with a clear focus on pushing the limits of hardware in a small package. The new product in the OMEN X portfolio, first unveiled last year as a concept, was refined as a result of feedback from game and VR developers. The key insights from the OMEN X VR Backpack PC last May allowed the company to bring an incredibly thoughtful design with accessories to push the limits of how gamers can interact with hardware. HP built the OMEN X Compact Desktop with the highest performing parts available, introducing an easily transportable and adaptable system, perfect for players of esports and VR enthusiasts.

The OMEN X by HP Compact Desktop is built with a clear focus on pushing the limits of hardware in a small package. The new product in the OMEN X portfolio, first unveiled last year as a concept, was refined as a result of feedback from game and VR developers. The key insights from the OMEN X VR Backpack PC last May allowed the company to bring an incredibly thoughtful design with accessories to push the limits of how gamers can interact with hardware. HP built the OMEN X Compact Desktop with the highest performing parts available, introducing an easily transportable and adaptable system, perfect for players of esports and VR enthusiasts.

• Factory-overclocked NVIDIA GeForce GTX 1080 provides the horsepower needed for gaming at 4K resolutions, or a flawless VR experience. The adaptable form factor enables an easy transition from the desk to the living room. The 4K gaming capabilities are critical to keep pace with the transition of televisions to 4K resolutions.
• Advanced thermal and electrical engineering provides additional headroom for at-home CPU overclocking8, optimized for higher wattage and voltage requirements.
• Available with Intel 7th gen unlocked Intel Core i7 CPU options.
• OMEN Command Center reduces latency by giving gamers greater control over network traffic, and can support simultaneous data streams, so gaming traffic is routed over the Ethernet connection while background updates or downloads run on the Wi-Fi connection.
• DTS Headphone:X support for simulated surround sound when using headphones, enhancing games and adding to a full 360-degree VR experience.

The OMEN X Compact Desktop also brings gamers a level of immersion that extends past supporting the latest hardware. The newest desktop to boldly carry the OMEN X moniker is tailored to provide the ultimate gaming and VR experience. The optional VR backpack accessory for the OMEN X Compact Desktop provides free movement and in turn a truly immersive, untethered experience.

• Full docking capabilities allow gamers to simply drop the OMEN X into the included docking station and instantly connect to a range of their favorite gaming accessories without worrying about a mess of multiple cables.
• Hot-swappable batteries enable extended VR sessions without shutting down the PC, so gamers don't have to wait to keep playing. HP includes four batteries and a charging dock with the backpack accessory so users can charge two batteries while using the other two simultaneously. Additionally, the convenient placement of the batteries on the backpack harness means never having to remove the backpack to swap the batteries.
• The strategic placement of fan exhaust and an angled mounting plate positions the top of the PC and vents away from users to help reduce heat transfer to the body.
• The backpack accessory includes shortened cables to keep gamers immersed and not worrying about tripping over long cables while locking cables and hooks hold the VR headset securely in place.

OMEN by HP Accelerator - Professional-by-Day, Gamer-by-Night
The OMEN by HP Accelerator brings gaming to anyone with a desire to plug-in and game on a PC. The OMEN Accelerator can transform a Thunderbolt 3 enabled PC struggling to deliver fluid gameplay into a gaming powerhouse with fast and fluid framerates at high-resolutions. The OMEN Accelerator delivers flexibility and the ability to be a professional-by-day, and a gamer-by-night.

• Available preconfigured with NVIDIA or AMD Graphics card.
• Configurable with a 2.5" 1TB HDD or 256GB SSD10, or offered as an empty enclosure with a 500W power supply.
• Thunderbolt-certified to ensure compatibility across a range of HP PCs.
• Single cable docking with 60W charge back to the PC, so you can connect power for your notebook and a range of gaming accessories without worrying about plugging multiple cables.
• Easy-access door so you can change out graphics cards, hard drives, or SSD with minimal effort.
• Generous port selection including 4 USB 3.0 type A ports and 1 USB 3.1 type-C and RJ-45 for networking.

New OMEN by HP Desktop - The Battle Armor Needed to Perform in the Gaming Arena
The newest OMEN by HP Desktop is designed for the true performance gamer with features to enhance functionality and usability. OMEN X products are overbuilt and over-engineered hardware meant to deliver bold innovation in the gaming space, and the OMEN Desktop leverages key features from the OMEN X desktop to provide gamers the ultimate experience. As a result, the new tower from OMEN brings the ability to accommodate new hardware combinations, including easy upgrades because of HP's use of primarily industry standard parts, and leverages improved cooling to allow gamers to push the system's limits.

• High-performance graphics up to dual NVIDIA GeForce GTX 1080 Ti (SLI) or dual AMD Radeon RX 580 (Crossfire), for the graphics horsepower to run the most demanding games at maxed out settings and resolutions higher than 1080p2.
• 7th gen Intel Core i5/i7 CPUs4 with unlocked options for overclocking8, or overclockable AMD Ryzen CPUs for raw computing power to handle massive multiplayer games or serious multi-tasking.
• Thermal engineering with all-around edge vents and optional liquid cooling, for more efficient heat dissipation and additional thermal headroom for overclocking.
• Optional PCIe SSD or SSD+HDD storage10 options for quick responsiveness, fast bootup, game loading, and application installation.
• OMEN Command Center with Overclocking to improve CPU performance on the fly, and Network Booster to move gaming network traffic to the front of the line and reduce latency in online games.

OMEN by HP Laptops - Fighter Jet and Spacecraft-Inspired Designs with Cutting-Edge Technology
The OMEN by HP 15 and OMEN by HP 17 laptops were completely reinvented and redesigned in 2017 to offer a design built for gamers, with more expansion capabilities, additional ports and more VR compatibility. The result, a performance packed PC with exceptional gaming capabilities in a compact package, helps ensure gamers can play the latest titles on-the-go and in any environment. The OMEN 15 is available with a wide range of options designed to deliver performance, optimize the gaming experience, enhance gameplay and limit outside distractions. The OMEN 17 supports some of the fastest technologies available today to help ensure gamers can push high frame-rates on the latest AAA games with a broad range of options targeted at delivering unprecedented performance across all aspects of gaming.

• High-performance GPUs on the OMEN 15 up to AMD Radeon RX 550 or NVIDIA GeForce GTX 1060 with Max Q design for the graphics horsepower to run games at 1080p and beyond. The OMEN 17 can be configured with up to NVIDIA GeForce GTX 1070 or AMD Radeon RX 580 for the graphics horsepower to push games at 1440p and higher.
• 7th-gen Intel Core-i Quad Core CPUs for raw computing power to handle massive multiplayer games, serious multi-tasking or the latest esports titles that require heavy lifting by the CPU to hit 100+ FPS
• High-performance cooling on the OMEN laptops brings a multi-fan/multi-heat pipe/multi-exhaust thermal solution to keep things running cool and reduce the risk of throttling during heavy gaming sessions.
• Play with DTS Headphone:X for 360 degree, immersive surround sound with any headset, or simply power up and use the integrated HP Dual Speakers with Audio by Bang & Olufsen. HP Audio Boost technology with a discrete amp brings improved volume.
• Dragon-red backlit keyboard optimized for gaming with red accented WASD keys and white backlight for easy identification, 26-key rollover anti-ghosting function and separated, full-size arrow keys to help reduce accidental key presses
• 4K display option for high-resolution content playback, or a 120Hz 1080p display option for fast refresh-rates with NVIDIA G-Sync options or a 60Hz 1080p display option with AMD FreeSync on systems configured with a Radeon GPU
• Easy upgradeability and accessibility with a single access panel to HDD, SSD, and RAM
• VR-ready configurations available for exceptional gaming in virtual reality

OMEN by HP Accessories - Details Matter, Compliment your Senses
As HP redesigned the OMEN portfolio from top-to-bottom, the company focused on OMEN accessories to complement and enhance the user experience with the overall lineup of products. The enhancement of the OMEN accessories brings several feature improvements over previous generation products. The results deliver an entirely new gamer-centric lineup that demonstrates full portfolio commitment to the gaming community. Together, the OMEN keyboard, mouse and headset push the OMEN ecosystem to deliver an unrivaled gaming experience.

• OMEN by HP is delivering greater accuracy with the OMEN Keyboard 1100's mechanical keyboard switches and N-key Rollover for anti-ghosting
• Optimized control in the OMEN Mouse 600 with customizable weight features and added durability with mechanical switches with up to 50 million clicks.
• Increased comfort and sound clarity with the OMEN Headset 800 with thicker ear cups and boosted the overall acoustic performance for clear high, low, and mid-tones, and a specifically tuned audio profile for clear speech

OMEN by HP Displays - Every Movement Matters, Every Framerate Counts
The display quality for gamers affects the overall gaming experience and to round out the OMEN ecosystem, HP is introducing two new display options for performance gamers, the OMEN by HP 25 and OMEN by HP 27 displays. HP built each display to meet the needs of a specific type of gamer, sharing many of the same design elements, but tailoring the features for each display. The OMEN 25 is optimized for 1080p resolution gaming with competitive framerates and enhanced refresh rates with AMD FreeSync when paired with an AMD Radeon GPU7. The OMEN 27 brings speed and the right features like NVIDIA G-Sync to enable fluidity, and deliver a display built for both performance gamers and esports athletes.
OMEN by HP 25:

• Overclockable to enable a response time as low as 1ms to reduce lag and ghosting.
• 144Hz refresh rate is over twice as fast as a standard 60Hz panel for smoother gameplay.
• AMD FreeSync technology synchronizes the GPU to the display for an ultra-smooth, lag-free experience that eliminates stuttering and tearing.
• An integrated cable management clip on the stand allows gamers to keep everything managed cleanly behind the display and the headset hook means the headset isn't in the way, but is close for when the next session begins.
• 2 USB 3.0 ports allow connection to various USB devices acting as a USB hub -- keyboards, mice, and even special controllers such as steering wheels and joysticks.
• DisplayPort is the recommended connection for maximizing refresh rate with FreeSync technology, but gamers can also utilize the HDMI port to attach a console, giving gamers the ability to leverage one display for multiple gaming platforms.

OMEN by HP 27:

• QHD resolution with 70% more pixels than a FullHD panel, so gamers can crank up their resolution for more detailed visuals and immersive gameplay.
• Overclockable TN panel to enable a response time as low as 1ms to reduce lag and ghosting.
• 165Hz refresh rate, nearly three times as fast as a traditional 60Hz panel.
• NVIDIA G-Sync technology which dynamically matches the refresh rate of the display to the frame rate output of the GPU, eliminating tearing, minimizing stutter and input lag.
• As with the OMEN 25, the OMEN 27 is equipped with an integrated cable management clip on the stand and a headset hook to keep the battle station clean and ready for the next opportunity to dominate the competition.
• 2 USB 3.0 ports ensure gamers can connect any peripheral needed while competing.

OMEN by HP Pricing and Availability

• The OMEN X Compact Desktop is available in July 2017 at HP.com, starting at $2,499 and the OMEN by HP backpack accessory starts at $599.99.
• The OMEN Desktop is available on June 6 at HP.com, starting at $899.99
• The OMEN 15 laptop is available on June 28 at HP.com, starting at $999.99 and at Best Buy, see BestBuy.com for pricing.
• The OMEN 17 Laptop is available on June 28 at HP.com, starting at $1,099.99 and at Best Buy, see BestBuy.com for pricing.
• The OMEN 25 Display is available on June 26 and the OMEN 27 Display is available on June 8 at HP.com starting at $279.99 and $799.99, respectively
• The OMEN Accelerator is available in August 2017 at HP.com starting at $299.99
• The OMEN by HP Accessories are planned to be available on June 6 at HP.com starting at $79.99 for the OMEN Headset, $129.99 for the OMEN Keyboard, $59.99 for the OMEN Mouse and $29.99 and $39.99 for the different OMEN Mouse Pads