Windows 10: Thunderbolt Software Opens Blank Windows

Hello,

so I'm trying to add a device through my Thunderbolt 3 port on my laptop (Dell XPS 13 9350) running Windows 10 Home. When I open a window for the Thunderbolt Software App; be it settings, attached devices, etc, the window opens but is completely white apart from the title at the top (please see attached image).

I have updated and rebooted, including video drivers to the most current (if they weren't already) but the issue still persists. The hardware does appear on the "Bluetooth and other devices" list in the settings, but I cannot approve them so I am yet to use them.

Can someone shed some light on this for me please? I'm still searching for a solution on Google but haven't had any luck yet.

Z

:)

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Windows 10 Pro Workstation Thunderbolt 2

I used all of your suggestions. According to system file checker -- there is nothing damaged or missing. I also uninstall the Thunderbolt software and reinstall it. That did not work. What would be the next steps to resolve this issue? Contacting a Microsoft
support engineer? Contacting Dell Pro-Support? What are your suggestions?

Here is the link to the Thunderbolt driver:

Thunderbolt(TM) Treiber | Treiberdetails | Dell Deutschland

I appreciate your support Mr. Mon.

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.