Windows 10: Thunderbolt

Hello --- A friend just got a laptop from the microsoft store and to my supprised, it has 2 Thunderbolt 3 ports ---- does so If I wanted to connect an external drive to it, I have to have a Thunderbolt drive --- can I use a usb external drive thanks

:)

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Windows 10 Pro Workstation Thunderbolt 2

I used all of your suggestions. According to system file checker -- there is nothing damaged or missing. I also uninstall the Thunderbolt software and reinstall it. That did not work. What would be the next steps to resolve this issue? Contacting a Microsoft
support engineer? Contacting Dell Pro-Support? What are your suggestions?

Here is the link to the Thunderbolt driver:

http://www.dell.com/support/home/us...de=precision-t7810-workstation&driverId=MYDH5

I appreciate your support Mr. Mon.

 

Thunderbolt display & Alienware 17 r5

Hi,

Thank you for writing to Microsoft Community Forums.

We understand how difficult it is, when the device doesn't work in the way it should and in order to get clarity and to assist you accordingly, please reply with the answers to the questions below

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• Are you connecting the Thunderbolt display for the first time to the Alien ware PC?
  
• Are you aware of any changes on the PC, prior to this issue?

In this scenario we would suggest you to refer the below article and check if that helps to fix the issue.

Frequently
Asked Questions (FAQs) about the Thunderbolt port on a Dell PC

Troubleshooting Ports on your Notebook
or Desktop Dell PC

If the issue persists, then we would suggest you to get in touch with the

Dell Support team.

Regards,

Aditya Roy

Microsoft Community – Moderator