Windows 10: Time being used while signed out of account for Microsoft Family

Started happening recently. Every account that I have added as a child, their time is used regardless of being signed in or out, and I can no longer add time remotely, I have to physically be at the computer to add time.

:)

 

Microsoft Account Family Settings: There is an account in my family I didn't create

Hi Andie,

Thank you for posting your response.

We appreciate the time and effort that you have invested in to fix the issue.

As per the above information, I suggest that you refer to the steps below and check if you are bale to remove the unknown account.

• Sign in at account.microsoft.com/family with your Microsoft account on any PC or device
• Click/tap on Remove under Adults in
  Your family
• Click/tap on the adult account you want to remove, and click/tap on Remove
• You (adult) and all other adults in family will now get an email confirming the adult has been removed from the family
  

Hope this helps

 

Setting up microsoft accounts for family safety - Windows 10

Hi,

thanks for the reply, but having tried everything you suggested - again. I had tried all these things initially and only raised the question when I ran out of things to try!

I still get the same problem. When attempting to following the steps below, the problem occurs at step 3 - when trying to "Sign in with a Microsoft account instead". This is where the unhelpful "Oops something went wrong" message occurs when entering the
windows password "for the last time".

The child's Microsoft account does exist, and I can log in to it via a web browser, but I don't seem to be able to link it to the account he logs in to the PC with. The troubleshooter just detects the fact that he is not logged in with a Microsoft account
(I ran this with both my account, which is fine, and then when logged in with the child's account)!

Check your child’s account on the PC that your child uses

• 
  Have your child sign in to the PC.
  
• 
  Open Settings, then select Accounts.
  
• 
  Select Your account.
  
  • 
    If your child doesn’t currently sign in with a Microsoft account, select
    Sign in with a Microsoft account instead and enter their email address.
    
  • 
    If an email address is already associated with their account, make a note of it. You’ll use it to add their Microsoft account to your family at
    
    account.microsoft.com/family.
    

 

Never-ending issues with mouse/touchpad and with Microsoft Family time limits

Hi,

Regarding mouse and touchpad concern, we suggest that you install the latest driver update in device manufacturer's website. If the issue still persists, you check on this
link and follow the steps or suggestions on how to resolve the issue on mouse and touchpad.

And with Microsoft Family concern, you can try to remove the child account by following steps provided below:

• Go to
  http://account.microsoft.com/family and sign in with your Microsoft account.
• From Family tab select the Child account that you set on your son's account.
• Click More and select Remove from Family.
• Sign out and try to log in again.
• Try to Add a child account. Check on this
  link to know more information on how you can add a child account.
  

Your reply is most important for us to ensure we assist you accordingly.

Regards.