Windows 10: Top Row of Keyboard (volume and brightness buttons etc.) not working correctly

Discus and support Top Row of Keyboard (volume and brightness buttons etc.) not working correctly in Windows 10 BSOD Crashes and Debugging to solve the problem; I have a Microsoft Surface Book 2 and recently my top row of buttons has been working incorrectly. For example, when I try to turn my volume up it... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by CaitMitt, Sep 7, 2019.

  1. CaitMitt Win User

    Top Row of Keyboard (volume and brightness buttons etc.) not working correctly


    I have a Microsoft Surface Book 2 and recently my top row of buttons has been working incorrectly. For example, when I try to turn my volume up it opens up my internet search bar. When I try and turn my volume down it asks me if I sure I want to leave the current page, and when I try and turn the brightness down it opens a new webpage for Microsoft edge support. I have tired to go run the keyboard troubleshooting option but every time I try to press the button the following message appears:


    Top Row of Keyboard (volume and brightness buttons etc.) not working correctly 67a67462-f650-4ff5-a1a0-d0cd0f86a023?upload=true.png


    I would appreciate help trying to fix this problem.


    Thank you in advance

    :)
     
    CaitMitt, Sep 7, 2019
    #1

  2. the top row is not working

    Hi,

    Thank you for posting your query in Microsoft Community.

    To better understand your query, please reply:

    1. What do you mean by "top row not working" not working? Are you referring to keyboard top row keys?

    I would suggest you to go to the safe mode and see if the problem persists.

    To go to Safe mode follow the steps below:

    • Click on Windows key, and in the Power Options click on Restart while pressing the shift key.

    • A blue screen will appear with a few options.

      Click on Troubleshoot > Advanced Settings > Startup Settings > Restart.

    • Your system will automatically restart, press 4 or F4 key to go to the Safe Mode.
    Awaiting your response.

    Regards,
     
    Jesinta Rozario, Sep 7, 2019
    #2
  3. The top keys of my keyboard like volume and brightness don't work

    The top keys of my keyboard like volume brightness etc. don't work and they sometimes do other things that I don't get and I have Microsoft 10

    Original title: top keyboard keys
     
    AudeLambot, Sep 7, 2019
    #3
  4. bisa12 Win User

    Top Row of Keyboard (volume and brightness buttons etc.) not working correctly

    the top row is not working

    hi. yes I mean the keyboard's top row ( f1, f2...) i used to control the volume and rightness, and it doesn't respond any more.. and that still exist in the safe mode
     
    bisa12, Sep 7, 2019
    #4
Thema:

Top Row of Keyboard (volume and brightness buttons etc.) not working correctly

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