Windows 10: toshiba techra R940 fingerprint utility issues. windows 10 64bit

I cant delete the fingerprints on file. I cant enroll new prints it says it has prints on file. the option for fingerprint management is greyed out and I cant click it. any ideas how to fix? thanks.

:)

 

Toshiba Fingerprint don't works with Microsoft account on Windows 10

Hello

I"ve upgraded to Windows 10 yesterday.

First, Windows 10 asked me to type my local password.

After a second reboot, the Toshiba Fingerprint allowed me to sign in with my local account... So Toshiba Fingerprint seems to work on W10.

But then, as Windows suggests me, I've setted my Microsoft account instead of local account... Then, it erased my local password... and then, Toshiba Fingerprint seems to not worked anymore, it doesn't appear on the Windows login page anymore :-/

how to allow this software to work with a "non local" account then?

why doesn't this Toshiba Fingerprint appear in the biometrics settings?

will I have to choose between the full online Windows experience or the fingerprint login capability? :-/

Regards

Stephan

 

Toshiba Tecra R840-S8430 will not boot into Win10 after installing the Toshiba fingerprint reader software

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the PC, while using the fingerprint reader.
We appreciate your effort in troubleshooting the issue and providing us the detailed information.

In this scenario you have already tried to install the Fingerprint utility driver in compatibility mode. We would suggest you to uninstall the biometric driver from the device manager and then install the

tc30609200e.exe driver. Steps to uninstall the driver completely.

1. Press Windows + X, select
   Device Manager.
   
2. Expand Keyboard device.
   
3. Right click on all the listed devices, then select
   Uninstall device.
   
4. Check the box beside Delete the driver software for this device.
   
5. Click Ok and use the installer to install the driver.

In addition we would also suggest you to enable
Windows Hello feature using Fingerprint Reader and check the Fingerprint login.

We await your response.

Aditya Roy

Microsoft Community – Moderator

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator