Windows 10: Total system freeze/lock-up consistantly after 5 min idle

Well I do not consider what is happening to be an error insofar as almost every time there is a NEW "error" which results in freezing. When I am only viewing documents with no browser or Mobile Partner Internet connection, it now does not freeze, nor now when coming out out of sleep.

The impression I have had, since this condition started with v1703, is that after being idle if I ask Firefox, etc., to do something or too many things too fast, it would freeze after that. That is, all seemed good till I pushed it too much immediately after idle . At the same time, there would be a lot of "working on it" tones loudly coming from v1703. So I suspected PCI Express Link State Power Management and set it to different values, incl. "off", but the problem persisted so since default maximum also made no change it is back to where I had set it before: "moderate" power savings plugged in and on batt.

 

Wow this is a little different then I thought I understood.

So if you just boot and don't start Firefox then it will not lock up. If you start Firefox and leave it, if I read correctly before, for say 10 minutes it will frozen. Is this correct?

A lot of water has flowed under bridge so pardon me if I repeat something. Have you gone into Device Manager, found your Network adapter, right click, Power management tab, uncheck "Allow the computer to power down adapter".

Does this happen with Chrome (as installed, no extension, just default apps)?


Ken

 

Yes it can happen with Chrome. I have only first now inspected Network Adapters.






The first 3 (HP hs3110 HSPA+ Mobile Broadband Device here shown as example) allow me do do as you suggest (uncheck box).






I have not done so yet. Should I to any or all three of them??


This one has three boxes; what should I do?





And Kaspersky, which has built-in "do not mess with me" settings, allows nothing (and I prefer that, though I have to turn off its self-protection when I use System Restore; it automatically reverts to "on" once Restored!)


NOTE: Wi-Fi, Ethernet and Bluetooth are purposely turned off in Windows Network & Internet Settings


Awaiting your response,
Lee

 

Hi Lee.

Maybe you could describe your setup. Are you using your wired or wireless adapters or do you have dongle that connects you to cellular internet. Are you connecting through multiple methods at same time.

Yes shut all off. You don't use Magic Packets. These are thing that are used in big organizations.

What driver do you have for the Intel AC7265 ? In particular the date.

 

I use Mobile Partner which uses a mobile cellular data connection (radio link from mobile cellular tower)

This Huawei Mobile Partner dongle is my ONLY Internet connection; all the others are switched OFF

NOTE: there are often interruptions in the link or reduced reception .... but it is my only available Internet connection here and the problem first started with v1703 AND will occur with Mobile Partner switched off

I have updated ALL the drivers, incl. those from Intel(R) and ALL are as up-to-date as possible (like, yesterday, for ex.)

Will now uncheck all the above boxes (and then create a System Restore for those settings; the previous restore point as a backup of course)

 

WAIT > apparently Windows had turned Wi-Fi back on earlier today, I spotted it and turned it off.

Now there are more Network Adapters; I cannot turn any of them off






will now leave this window open and check back after 10 min my last user-use is 14:40 local time, starting ..... now

 

Aha ... as I write it is/was 14:52, had left computer unattended, returned to find it in Sleep Mode (set to go into Sleep at 10 min) and easily "woke" problem-free

that is what should happen

so far so good

will see what happens (b.t.w., this time when it woke I did not have to turn Mobile Partner back on, which I would normally have to before the above unchecked-boxes changes, so your advice made that clear change)

thanks in advance .... / Lee

 

came easily out of another, longer sleep [this time user-induced, not automatic as above], but Mobile Partner was disconnected (only had to click "connect"), checked Device Management, power settings unchanged (boxes still unchecked)

all fine so far

 

Cool but will wait for you to declare success.

On Intel, I'll bet if you use wireless, when you are somewhere that has it, your experience will be awful. I have the Intel 7260 and it requires a driver from Feb 2014. There are more up to date drivers available, I will getting one with the Fall Creator Update, and I guarantee it will not work.

Ken

 

I found this to be helpful: scans all their drivers in your system, offers updates, repairs, etc.
Download Intel® Driver & Support Assistant

This was what I found yesterday >





and I used that Assistant again today as an experiment >

 

so far so good: 1st clean-running day since 08 Oct. (posted after midnight here, still OK)

 

While I understand the need for Green and we should save as much energy as possible I wonder how much energy is actually saved turning off a NIC ??

Glad to here you're happy and your system is happy.

Now the Fall Creators Update is waiting somewhere in the ether.

Ken

 

Well it's been working better, but right now there was a problem with an overtly weak signal from the (data) cell Tx and I strongly suspect the poor Mobile Partner dongle got dingled trying to deal with that .... and the first freeze in days. But that's better than several EVERY day.

Will be more watchful the next time I see this weak signal issue and won't leave the EliteBook alone so long then ....

 

Relating to the above two freezes: at the same time that the cellular (data) Tx/sender was extremely weak, putting extra load on the Mobile Partner dongle and associated software (see screenshot below), WinX decided it needed Updates. I have 10 Pro and have set the Updates to inform me but not Update w/o permission. So I did as usual to save time on my CAPLESS (unlimited) metered Internet connection, I went to Win/MS Catalog Update and used self-standing downloader. Then WinX decided that that the two Updates were incompatible with my machine.

Fine. Then I let Defender (which is on Periodic Scan along with fulltime Kaspersky/KIS) download the latest definition which Windows Update insisted it needed. I tried twice and Defender informed that it could not locate the file (online presumably). OK three failures. But when I checked the Reliability History (below) apparently WinX had in fact successfully downloaded and installed all three.

So I fall back on internal bugs and self-conflicts in v1703, in the last case exacerbated by Update AND Defender trying to work against Mobile Partner having a bad hair-day, I mean weak input signal at the moment!

I truly wish the software engineers at MS/Redmond could be made specifically aware of these issues

 

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