Windows 10: Touch Pad is not responding

Hi... It's Sakib.


My Laptop's name is Asus TUF FX505GE BQ487T . Windows 10. core i7.


For the last few months, I am facing a problem about my laptop's touchpad. Suddenly touchpad has stopped working. I tried my best to solve my touchpad's problem but I couldn't get the solution. I checked the bios of my laptop and bios is showing that the touchpad option is enabled. Then I looked at the Device Manager. In Device Manager on 12C HID Device, a yellow caution mark is showing. When I checked for the update of the 12C HID Device driver no update is showing in windows.

Please help me with this issue. I will be very grateful.

:)

 

touch pad

Hi Gary,

Thank you for posting your query on Microsoft Community. Let me assist you.

The touch pad can be disabled by you on the Control Panel of your computer.

Refer the steps below to disable the touchpad on your computer.

• 
  Right click on Start, and then click
  Control Panel.
  
• 
  Click Hardware and Sound.
  
• 
  Click Keyboard.
  
• 
  In the Mouse Properties
  window:
  
  • Click the Device Select tab to disable the touch pad.
  
  • Click the Touch Pad tab to adjust touch pad settings.
  
• 
  Click OK to save the settings and restart the system and check.
  

Try updating the Touchpad drivers from the
manufacturer's website and check if the issue persists.

Follow the steps to update the drivers:

a. Press Windows key + X key and click
Device Manager.

b. Expand the Touchpad tab.

c. Right-click and click on Update driver software.

d. Restart the computer and check.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

after upgrading to windows 10 touch key pad is nt responding

Hi,

Welcome to Microsoft Community.

We are apologize for the inconvenience.

Please follow these steps and check if that helps.

Method 1: I suggest you to check the status of touch pad in Device manager.

Press Windows key + X.

Select Device manager.

On your left hand side you may find the list of devices.

Check the status of touch pad there.

Method 2: If the issues persists please uninstall and reinstall the touch keypad driver from its manufacturer website.

Uninstall a driver.

• Click Start, type Device Manager, and press
  Enter.
• Find and double-click touch keypad
• Right-click the device, and click Uninstall.
• Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
• After the uninstallation is complete, reboot your computer as soon as possible. In a pinch you can use the Windows Device Manager to uninstall troublesome driver.

Down load the latest driver for Windows 10 and install the driver from the system manufacture web site.

 

issues with touch pad gestures with a touchscreen laptop

Thanks for the response.

I have tried the steps you suggested. It showed no issues, except to restart my PC. At the point when I performed these steps, I didn't have the issue that I reported - namely, not being able to use touch-pad gestures. Maybe I should try this when the touch-pad
gestures stop working.