Windows 10: Touch screen on Surface pro and pen stop working after switching users

Discus and support Touch screen on Surface pro and pen stop working after switching users in Windows 10 Drivers and Hardware to solve the problem; I have had a strange issue that I can reproduce with Windows 10 on my Surface Pro 3. If I log in as user 1 and use it for a bit, then switch to user... Discussion in 'Windows 10 Drivers and Hardware' started by revslowmo, Dec 12, 2016.

  1. revslowmo Win User

    Touch screen on Surface pro and pen stop working after switching users


    I have had a strange issue that I can reproduce with Windows 10 on my Surface Pro 3. If I log in as user 1 and use it for a bit, then switch to user two. The touch screen and pen stop working. I have the keyboard cover with mouse and that still works. If I switch back to user 1 it all works again. I have tried reinstalling the drivers, but this catches me as a strange problem. I cant seem to find anyone else with this problem. Restarting and login as the user you want to work fixes it every time, but then the other user cant use the pen and touch. Any help would be greatly appreciated. --Richard

    :)
     
    revslowmo, Dec 12, 2016
    #1
  2. KyleIT74 Win User

    Bluetooth not working properly after Creators Update

    Our M3600 mice stopped working with our Surface Pro 4s completely for thankfully only one user so far, though not very many users use their m3600 mice we give them (who likes to work from home after working at work? Not I)

    The surface pen the user has, which is bluetooth, works just fine.
     
    KyleIT74, Dec 12, 2016
    #2
  3. Pen softwear not installed on Surface Pro 2 after installing Windows 10

    I've just completed the Windows 10 upgrade on my Surface Pro 2 that was running Windows 8.1 Pro. The pen no longer works and in control panel in Touch and Pen setup the pen option is no longer there. Grateful for advice on how to get the pen working
    again.
     
    DavidWhite10, Dec 12, 2016
    #3
  4. revslowmo Win User

    Touch screen on Surface pro and pen stop working after switching users

    I can not find any info on anyone else having this problem. 49 views and no suggestions mean maybe I need a reinstall.
     
    revslowmo, Dec 14, 2016
    #4
  5. The exact same problem happens with me. There is 4 user profiles on my Surface Book and I sometimes get problems with the touch screen when switching between users. I will keep digging for a solution.
     
    afrobadger, Apr 5, 2018
    #5
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Touch screen on Surface pro and pen stop working after switching users

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