Windows 10: Touchpad and finger scanner have been disabled

My touchpad and finger scanner on it have recently turned off or been disabled and I don't know how to turn them back on. I have tried using function keys to turn it on, and have tried going into settings but have found there are no settings for me related to a touchpad. How do I turn my touchpad and finger scanner back on?

:)

 

Disable Three Finger Gesture of touchpad

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you want to disable the three-finger gesture on your PC. For further clarity on the issue, please respond to the question below.

1. What is the exact model of the PC?
   
2. Which build version of Windows 10 are you using currently?
   

Refer the article
Which version of Windows operating system am I running?



I would suggest you to refer the section Navigating using multi-finger gestures and the sub-sectionNavigating within applications using Three-Finger Flick
from the article
HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) to disable the Three Finger gesture.



Note: The article talks about enabling the gesture, to disable the gesture we need to make sure the box next to Three Finger gesture is unchecked.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

How to disable the touchpad.

Hi Ralph,

There are a lot of factors for this issue to occur. To
isolate the issue, we have some questions for you:

• 
  Were there any changes made before the issue occur?
  
• 
  What troubleshooting steps have you done so far?
  

If it is a tablet, the touchpad will not be disabled as a design. For more accurate information, we suggest that
you contact your manufacturer
for further assistance.

Update us on how
everything goes.

Regards.