Windows 10: touchpad and keyboard suddenly stopped working

Discus and support touchpad and keyboard suddenly stopped working in Windows 10 Drivers and Hardware to solve the problem; the touchpad and keyboard suddenly stopped working a few seconds after the computer starts. i did a system restore and it worked well for a few hours... Discussion in 'Windows 10 Drivers and Hardware' started by Alifa Meidra, Dec 2, 2018.

  1. touchpad and keyboard suddenly stopped working


    the touchpad and keyboard suddenly stopped working a few seconds after the computer starts. i did a system restore and it worked well for a few hours before it stopped working again. im not sure if this is because of the windows 10 updates. i mean, do i need to perform system restore everytime it happens? are there any ways to solve this permanently?

    :)
     
    Alifa Meidra, Dec 2, 2018
    #1
  2. Geschi Win User

    Keyboard/touchpad stop working randomly


    This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.

    You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer... I'm lost and I've scoured the internet for clues, but no one else seems to have this problem. Please help!

    In order to possibly do testing on what is causing this (via suggestions hopefully, I've tried everything I can think of) I am purposely not resetting my computer (thankfully this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).
     
    Geschi, Dec 2, 2018
    #2
  3. Ticked Win User
    laptop keyboard and touchpad not working


    Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
    Solutions tried:

    1. rebooted
    2. removed and replaced main battery
    3. attached USB keyboard
    4. hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
    5. looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer
    Why I think this is a Windows issue:

    1. the computer recognizes when I hit the Enter key on startup
    2. the USB keyboard doesn’t work
    3. the keyboard touchpad doesn’t work, but the attached USB mouse DOES work
     
    Ticked, Dec 2, 2018
    #3
  4. GarySt Win User

    touchpad and keyboard suddenly stopped working

    Laptop keyboard and touchpad randomly do not work


    Thanks Ed Tittel,
    I thought I managed to fix it with the Synaptics drivers as you suggests. So I went to install all of them. But now I see that the problem is still on. Every couple of hours/days suddenly the keyboard stops working completely, and only after restart/hibernate-rehibernate it becomes responsive again.
     
    GarySt, Dec 2, 2018
    #4
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touchpad and keyboard suddenly stopped working

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