Windows 10: Touchpad and USB ports not working after new update

I recently updated an Asus notebook of mine and after it "finished", my touchpad and USB ports stopped working. Every time I boot up the notebook an error keeps popping up and I can't use the touchpad. The error status is 0xc000046e. wruninstall.exe - Bad Image


How can I select the previous version of Windows 10 if I'm unable to use the touchpad? I have this issue on the Asus E402N. Please help and thank you.

:)

 

ASUS USB Ports and Touchpad Not Working after Windows 10 update


You are most welcome.

Some gestures and hotkeys are associated with Asus ATK. So it should be the very initial step to do it, as it was among the very first replies you have got. But ATK has its own dark side, sometimes.

A system restore point will be a very good idea. I would like to suggest one more thing, a system image. Make a system image of the current working state to an external disk. If things go very wrong, restore of the image will be easier.

Will be eager to know the situation after the windows updates.

 

USB Ports not working

Hi Marvin,

We appreciate your interest in Windows 10.

As you are facing issues with accessing the USB ports on your device, do not worry we will help you with this issue.

Do let us know the make and model of the device?

This issue might have occurred due to corrupted drivers on your device. Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if there are any drivers with exclamatory mark in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Check for the drivers with exclamatory mark in yellow triangle.
• If so, right click on the driver, click on Properties
  and check the device status.
• Also, try to update the drivers by click on Update driver software
  under Drivers tab in Properties window.

Step 2: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Hope it helps. Reply to the post with an updated status of accessing the USB ports for further assistance.

Thank you.

 

ASUS USB Ports and Touchpad Not Working after Windows 10 update


This is the Repair Log when I did the Startup Repair:



Perhaps it will help to give a better understanding of why my laptop isn't booting up.

Also these were the updates that caused my USB ports and my touch-pad to stop working: